Care that starts today or tomorrowinstead of next month

We aim to ring back within 30 minutes of the urgent finder being sent, during our opening hours, or straight away if you phone, and start calling carers near you. For the same day we usually find someone, and for tomorrow we usually find a choice. We cannot promise cover, and we will not pretend otherwise, but we always look. What is realistic at each speed.

The carer’s rate is the same as always, £18 to £25 an hour and nights from £160. It costs nothing to ask us whether we have somebody, and nothing if we cannot find anyone. If you go ahead with a carer we have found for you through the urgent finder, there is a one-off £40 arrangement fee. Search and book yourself and there is no fee at all. How the finder works.

Often we can, for this evening or tonight, if there are carers free near that postcode. The trade-off is choice: the carer who can come today may not be the one who continues. Many families book today’s cover and choose the regular carer tomorrow.

Yes, and it is the most common reason we are called. Wards will often release someone once care is confirmed. Tell us the discharge date and what the ward says is needed, and we will start looking for carers who could cover visits or nights from the day they come home. We cannot promise cover, so keep the ward informed. Leaving hospital: what to arrange.

Usually. Tell us the visit times and what the carer did, and we will look for someone who can pick up the routine. Many families use this as the moment to move to a private carer they choose. Moving from agency care.

The same carers, the same checks: Identity, right to work, an online interview and an accepted criminal-record check before they appear, with route-specific renewal or rechecks. Speed does not change who is on the platform. What we check, and what we don’t.

That is most emergency care. You book the visits or nights you need and stop when things settle. Our contract asks for 48 hours’ notice to end hourly care, which is short enough for cover that tapers off. Live-in is 7 days once the first week has been worked.

Sometimes within a day or two, more often within the week, depending on which live-in carers are free near you. For the first night or two, an overnight carer is usually quicker. Temporary live-in care.

Yes. A carer in the house tonight is often the fastest thing we can arrange, and it is what most families need first after a fall or a frightening evening. Overnight care.

A phone number we can reach you on now, the postcode where care is needed, when it is needed, and a sentence on what has happened. Anything that narrows the search, such as dementia experience or a driver, helps.