Find experienced carers near you
Every carer here has had their ID, right to work and enhanced DBS checked and has recorded an online interview. Families review them after visits. See exactly what we check below, or start your search now.
3,500+ DBS-checked carers across the UK
Prefer to talk it through? Call 0203 369 3624
Checked means we check identity and right to work and require an enhanced DBS certificate before a carer can use the platform, and carers record an online interview about their experience and approach to care. We do not check qualifications, training or references. You choose your carer, and remain responsible for checking their skills, training and documents suit your needs.
The vetting process
Every carer earns their place
“Vetted” is an easy word to print. Here is exactly what it means on PrimeCarers: the checks between a carer applying and a carer arriving at your door.
Step 1 of 5
Application & profile
Every carer starts with a detailed application. They must tell us they have at least six months’ professional care experience in the last two years; what they say about their experience, training and skills is their own account, and we do not verify it.
Step 2 of 5
Identity and right to work
Before anything else, carers prove who they are. We use Yoti, a digital identity service, to check each carer’s identity, and a Home Office share code or passport to check their right to work in the UK.
Step 3 of 5
Enhanced DBS certificate
Carers need an accepted criminal-record check: a standalone Enhanced DBS within 2 years, the DBS Update Service, Scottish PVG or Access NI. Renewal and rechecks depend on the route.
Step 4 of 5
Online interview
Carers record an online interview, in their own time, so we can understand their experience and approach to care. This is not a clinical assessment or guarantee of suitability. We encourage you to check a carer’s skills, experience and training with them before booking.
Step 5 of 5
After they join
Standalone Enhanced DBS certificates have a 2-year acceptance window. Update Service checks can be rechecked; other routes have their own renewal rules. Read reviews, inspect documents and assess suitability before booking.
Questions about vetting? Call our team on 0203 369 3624
Where our checks stop
What we check, and what you check
We carry out the checks below before a carer can be booked. Choosing the right carer for your situation, and checking their skills and documents, is yours to do. Here's how that splits.
Our side
What we check
Before a carer can use the platform.
- Identity, checked through Yoti, and right to work in the UK, checked with a share code or passport
- An accepted criminal-record check (Enhanced DBS issued within the last 2 years, DBS Update Service, Scottish PVG or Access NI), renewed every 2 years
- A recorded online interview about their experience and approach to care
Your side
What you check
Before you book a carer.
- Their qualifications, training certificates and references, which we do not check
- That their skills, training and experience suit the care you need
- Anything specific to your situation, which a free introductory visit is the place to ask about
Our checks are not a clinical assessment and not a guarantee that a carer is right for your needs. PrimeCarers is an introductory platform: we introduce carers and handle the admin, and you choose who to book. Our client terms set out the full position.
Meet the carers
Who is our average carer?
Here is what the platform's own numbers say about the carers on it. These numbers come straight from the platform, and they change as carers join and families leave reviews.
Live platform dataMost carers on PrimeCarers are veterans of the industry. The average carer brings nearly a decade of hands-on caring to your door.
Caring tends to be a vocation people arrive at, often after a previous career, which makes for experienced, interesting and compassionate company.
After visits, families rate and review their carer, so you can read what others thought. Reviews describe past visits; they are not a check by us.
Skills
Skills carers list on their profiles
Carers tell us which tasks they have done before. Here's how often each one appears on profiles across the platform right now. We do not check training or competence for any of them.
Clinical tasks (catheter or stoma care, PEG feeding, ventilator care, injections, insulin) only with training and written instructions from the person's healthcare team. PrimeCarers does not assess this, and clinical procedures are not covered by the insurance we arrange. Emergencies: 999. Ask the carer you choose about their experience; a free introductory visit is a good place to ask.
136 languages spoken across PrimeCarers
If you're looking for someone who speaks your language, we very likely have a carer for you.
Share of carers offering each skill, live from carer profiles on PrimeCarers.
What we do, and what you do
How we help
Arranging care for someone you love is a big decision. Our team can help with the search and platform tools. You and your carer agree the care and backup arrangements.
Questions? Call us on 0203 369 3624
Help when plans change
If your carer is unwell or away, call us and we will help you look for another carer. We cannot guarantee cover at short notice, so agree a back-up plan early.
Safe, simple payments
Pay securely online after visits happen. Use our booking, invoicing and payment tools. Insurance for platform visits, within the policy’s terms (no clinical procedures).
Checks before a carer appears
Carers using the DBS Update Service receive rechecks. Other accepted criminal-record checks have their own renewal processes.
A real person to call
A UK support team you can ring about finding carers, bookings and payments. The care itself is agreed between you and the carer.
Vetting questions
Asked before, answered plainly
The questions families ask us most about how carers are checked. Anything else, our Help Centre goes deeper, or just call.
Checks cover identity, right to work, an interview and an accepted criminal-record check: Enhanced DBS, DBS Update Service, Scottish PVG or Access NI. The acceptance window for a standalone Enhanced DBS certificate is 2 years. Update Service rechecks apply where that route is used. Check the documents and discuss skills, training and suitability for your particular care needs before booking.
An enhanced DBS (Disclosure and Barring Service) check is the highest level of criminal record check in the UK, used for roles working closely with adults who may be vulnerable. It covers spent and unspent convictions, cautions, and any other information police consider relevant.
The certificate must have been issued within the last 2 years, with renewal or rechecks depending on the accepted route.
Identity and right-to-work checks are part of the joining process. Depending on the documents and circumstances, verification can use a digital identity service, a share code or document review. Ask to see the documents relevant to the carer you are considering.
Yes. We interview carers to understand their experience and approach to care. The interview is not a clinical assessment or a guarantee of suitability, so we always encourage you to discuss a carer’s skills, experience and training with them before booking.
Carers using the DBS Update Service receive rechecks. Other accepted checks follow their own renewal processes, so ask about the type and date of the documents you see. Reviews add information about past visits but do not guarantee future suitability.
Browse carers near you, read their profiles and reviews, and message the ones who feel like a good fit. You decide who comes into your home. If you’d rather talk it through, call our team on 0203 369 3624 and we’ll help you find the right match.
Ready to meet your carer?
Search DBS-checked carers near you, compare profiles and reviews, and choose who comes into your home, or call our team and we'll help you find the right match.