Find the best carers near you
Every carer here is ID-verified, DBS-checked and interviewed and then reviewed by families after visits. See exactly how we vet below, or start your search now.
3,500+ vetted carers across the UK
Prefer to talk it through? Call 0203 369 3624
Vetted means we check identity and right to work and require an enhanced DBS certificate before a carer can use the platform, and we interview carers about their experience and approach to care. You choose your carer, and remain responsible for checking their skills, training and documents suit your needs.
The vetting process
Every carer earns their place
“Vetted” is an easy word to print. Here is exactly what it means on PrimeCarers: the checks between a carer applying and a carer arriving at your door.
Step 1 of 5
Application & profile
Every carer starts with a detailed application: their experience, training, skills and the story of why they care. Carers without genuine care experience don’t go any further.
Step 2 of 5
Identity, verified
Before anything else, carers prove who they are. We use Yoti, a government-approved digital identity service, to verify each carer’s ID and right to work in the UK.
Step 3 of 5
Enhanced DBS certificate
Carers need an accepted criminal-record check: a standalone Enhanced DBS within 2 years, the DBS Update Service, Scottish PVG or Access NI. Renewal and rechecks depend on the route.
Step 4 of 5
Professional interview
We interview carers to understand their experience and approach to care. This is not a clinical assessment or guarantee of suitability. We encourage you to check a carer’s skills, experience and training with them before booking.
Step 5 of 5
And it never stops
Standalone Enhanced DBS certificates have a 2-year acceptance window. Update Service checks can be rechecked; other routes have their own renewal rules. Read reviews, inspect documents and assess suitability before booking.
Questions about vetting? Call our team on 0203 369 3624
Where our checks stop
What we check, and what you check
We do the background checks so you don't have to. Choosing the right carer for your situation is the part only you can do. Here's how that splits.
Our side
What we check
Before a carer can use the platform.
- Identity and right to work in the UK, verified through Yoti
- An accepted criminal-record check (Enhanced DBS issued within the last 2 years, DBS Update Service, Scottish PVG or Access NI), renewed every 2 years
- An interview about their experience and approach to care
Your side
What you check
Before you book a carer.
- Their documents and certificates, which the carer can show you
- That their skills, training and experience suit the care you need
- Anything specific to your situation, which a free introductory visit is the place to ask about
Our checks are not a clinical assessment and not a guarantee that a carer is right for your needs. PrimeCarers is an introductory platform: we introduce carers and handle the admin, and you choose who to book. Our client terms set out the full position.
Meet the carers
Who is our average carer?
We believe we've found the best carers in the industry, but don't take our word for it. These numbers come straight from the platform, and they change as carers join and families leave reviews.
Live platform dataMost carers on PrimeCarers are veterans of the industry. The average carer brings nearly a decade of hands-on caring to your door.
Caring tends to be a vocation people arrive at, often after a previous career, which makes for experienced, interesting and compassionate company.
After visits, families rate and review their carer. Those reviews are how we keep evaluating carers long after the interview, and how you can too.
Skills
Specialist skills, ready when you need them
Beyond the basics of moving and handling, personal care and companionship, many carers have completed further training for specialist requirements. Here's how common each skill is across the platform right now.
Training varies from carer to carer, and these checks are not a clinical assessment. Check that the carer you choose has the specific skills your care needs. Their profile lists their training and experience, and a free introductory visit is a good place to ask.
136 languages spoken across PrimeCarers
If you're looking for someone who speaks your language, we very likely have a carer for you.
Share of carers offering each skill, live from carer profiles on PrimeCarers.
Why families trust us
You're in safe hands
Arranging care for someone you love is a big decision. Our team can help with the search and platform tools. You and your carer agree the care and backup arrangements.
Questions? Call us on 0203 369 3624
Help when plans change
If your carer is unwell or away, our team will always do their best to find you vetted emergency care at short notice.
Safe, simple payments
Pay securely online after visits happen. Use our booking, invoicing and payment tools. For eligible platform visits, insurance is arranged where the carer does not have their own, subject to policy terms.
Checks and renewals
Carers using the DBS Update Service receive rechecks. Other accepted criminal-record checks have their own renewal processes.
A real person to call
Your own account manager and a UK support team who know you, your carer and your situation.
Vetting questions
Asked before, answered plainly
The questions families ask us most about how carers are checked. Anything else, our Help Centre goes deeper, or just call.
Checks cover identity, right to work, an interview and an accepted criminal-record check: Enhanced DBS, DBS Update Service, Scottish PVG or Access NI. The acceptance window for a standalone Enhanced DBS certificate is 2 years. Update Service rechecks apply where that route is used. Check the documents and discuss skills, training and suitability for your particular care needs before booking.
An enhanced DBS (Disclosure and Barring Service) check is the highest level of criminal record check in the UK, used for roles working closely with adults who may be vulnerable. It covers spent and unspent convictions, cautions, and any other information police consider relevant.
The certificate must have been issued within the last 2 years, with renewal or rechecks depending on the accepted route.
Identity and right-to-work checks are part of the joining process. Depending on the documents and circumstances, verification can use a digital identity service, a share code or document review. Ask to see the documents relevant to the carer you are considering.
Yes. We interview carers to understand their experience and approach to care. The interview is not a clinical assessment or a guarantee of suitability, so we always encourage you to discuss a carer’s skills, experience and training with them before booking.
Carers using the DBS Update Service receive rechecks. Other accepted checks follow their own renewal processes, so ask about the type and date of the documents you see. Reviews add information about past visits but do not guarantee future suitability.
Browse carers near you, read their profiles and reviews, and message the ones who feel like a good fit. You decide who comes into your home. If you’d rather talk it through, call our team on 0203 369 3624 and we’ll help you find the right match.
Ready to meet your carer?
Search vetted carers near you, compare profiles and reviews, and choose who comes into your home, or call our team and we'll help you find the right match.