We collect the data that you share with us whilst using the service and the data that you generate whilst using the service.
We will only process protected data such as information about your health, if such processing is required to help treat or manage the heath of the patient, or when we specifically obtain consent from you.
Data that you share with us in order to receive value from the service:
The following only applies to carers who use the platform:
Other information that we request in order to better serve you:
Information we collect through technology is collected to better serve you:
Information You Provide About A Third Party:
We use the information we collect to serve you, improve that service, recruit carers, ensure safeguarding and promote our services. These uses include but is not limited to:
If you wish to opt-out of promotional e-mails, text messages, or other communications, you may opt-out by following the unsubscribe link or by contacting PrimeCarers directly.
We delete information about you, where required to by law and on your direct request. We also remove information that we consider inappropriate or no longer relevant, at our sole discretion.
Your data is just that, it belongs to you. As such, you have a number or rights:
In order to provide you with a high level of service, we share information entered about patients with the carers working for them. Clients can manage this from the user management panel, choosing to share viewing or editing privileges with carers and others they choose to invite. This can include:
PrimeCarers publicly shares information about the carers on the platform including but not limited to:
Where a review has been shared PrimeCarers retains the right to share the review in full, the rating and the first name and initial of the person who provided the rating, as well as their general location
Carers may use this information to promote their services, as will PrimeCarers.
Third party companies and individuals provide or facilitate certain aspects of the services offered through the PrimeCarers. We may provide these third-party service providers with access to your information, including your Personal Information so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.
We may share your information in the following ways:
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Data security is important to us, we have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorised access or disclosure and improper use.
Only employees who need to access your information to perform their roles are given access to it, this is controlled and access revoked at the earliest opportunity. Employees are made aware of the importance of data privacy and security.
Where password access is required, you are responsible for keeping your password confidential.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.
We do not collect any information from anyone under 13 years of age, as anyone younger than 13 is not authorised to use PrimeCarers.
In the event of any sale of PrimeCarers, we reserve the right to disclose and transfer your information, including your Personal Information to the subsequent owner:
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the jurisdiction of the English and Welsh courts.
If you have any concerns about our use of your information, you also have the right to make a complaint to the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.