Terms of Service

Welcome to Our Terms of Service and thanks for taking a moment to read through it. These documents set out how PrimeCarers works for everyone: clients, self-employed carers, and the wider community that forms around them.

At the heart of all this is something simple, we all promise to be honest, fair, and supportive of one another. PrimeCarers exists to help people find great care and build long-lasting working relationships. Most of what makes this work isn't in a contract, it is in how we treat each other day to day.

The legal documents are here to protect everyone when things go wrong, but our aim is to help you avoid ever needing them. If something isn't working, talk to us early. We can usually help you sort out misunderstandings, find a practical solution, or mediate before it becomes a formal issue. Once you're relying on the contract, the relationship has already taken a hit, and we'd much rather help you keep it intact.

You will find four sections here:

• Carer Terms of Service: The agreement between PrimeCarers and the carers who use our platform to find work and receive support in managing their clients.
• Client Terms of Service: The agreement between PrimeCarers and the people seeking help from the independent carers on the platform.
• Carer–Client Contract: The standard (but replaceable) agreement that sets out the working relationship between each carer and their client.
• Insurance Agreement: The insurance cover we arrange on behalf of carers for every visit they perform with their clients.

Each one explains a different part of how the platform operates, but together they support one goal: making care better, less expensive and better paid for all involved.

If you ever have questions, worries, or just need a bit of guidance, we're here to help.

Call us on 02033693624 for help.