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About
Locations
Resources
Find Care
Become a Carer
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Managed Service Tiers
Choose the level of support that suits you — from our included Basic Service to our more hands‑on Managed and Fully Managed options for live‑in care.
Basic Service
IncludedFull access to PrimeCarers with professional oversight — ideal if you prefer to manage day‑to‑day yourself.
Access to platform, smart matching, invite carers
Vetting, DBS, ID & Right to Work checks
Insurance verification; contract, onboarding & payments
Dedicated Account Manager + initial follow‑up
Check‑ins & support when contacted
Book & manage carers online, full visibility, direct comms
We handle bookings for you
Managed Service
+5% feeProactive, ongoing support: monthly reviews, scheduling help, and carer engagement to keep everything running smoothly.
Everything in Basic
We handle bookings for you (WhatsApp/email/phone)
Monthly review with client & carer
Proactive carer engagement & messaging on your behalf
Scheduling help & holiday cover management
Assist carers with care‑handling guidance (on request)
Personalised search & vetting beyond algorithm
Priority time on urgent needs
Guaranteed live‑in replacement within 7 days or 48 hrs*
Fully Managed Service
We take care of everything: day‑to‑day management, full liaison, scheduling & cover, with extended 7‑day support hours.
All Managed features
Full liaison with carers (briefing & problem‑solving)
Full scheduling & holiday cover management**
More dedicated time in urgent situations
7‑day on‑call support (6am–10pm)
We take care of day‑to‑day management
| Feature | Basic | Managed (5%) | Fully Managed (10%) — Live‑in |
|---|---|---|---|
| Access to the PrimeCarers platform | |||
| Smart matching algorithm | |||
| Ability to invite carers to the role | |||
| Carer vetting, background checks (DBS, ID, right to work) | |||
| Carer insurance verification | |||
| Contract setup, onboarding & payments | |||
| Dedicated Account Manager | |||
| Initial follow-up after setup (1–4 weeks) | |||
| Check-ins and support when contacted | |||
| Book and manage carer online from anywhere | |||
| Full access and visibility on your account | |||
| Communicate directly with carers | |||
| We handle all bookings for you (via WhatsApp/email/phone) | |||
| Monthly review (client + carer check-in) | |||
| Proactive carer engagement (checking satisfaction, chasing replies) | |||
| We can message carers on your behalf | |||
| Assistance with scheduling and holiday cover management | |||
| Assist carers with problems & guidance on care handling | |||
| Personalised carer search & vetting beyond algorithm | |||
| Dedicated time and priority searches for urgent needs | |||
| Guaranteed live‑in replacement within 7 days or 48hrs (as applicable) | |||
| Full liaison with carers (briefing, preparing, problem‑solving) | |||
| Full scheduling & holiday cover management (with 48hrs notice) | |||
| More dedicated time in urgent situations (priority support) | |||
| 7‑day on‑call support (6am–10pm) | |||
| We take care of day‑to‑day management |
* While we dedicate time and resources to urgent searches, specific carer availability cannot be guaranteed.
** Out-of-hours assistance applies to urgent live-in care situations where immediate support is required. For scheduling changes, please provide 48 hours' notice (or 7 days as applicable).
Feature Explanations
Access to the PrimeCarers platform
Full access to the PrimeCarers website to browse, message, and book carers, and to manage your ongoing care arrangements online.
Smart matching algorithm
Our technology automatically suggests carers who match your requirements, location, and preferences.
Ability to invite carers to the role
You can manually invite specific carers to view and apply for your role, giving you more control over who sees your opportunity.
Carer vetting, background checks (DBS, ID, right to work)
All carers undergo a comprehensive verification process, including identity, right-to-work, and enhanced DBS checks for your peace of mind.
Carer insurance verification
Every active carer on PrimeCarers must hold valid insurance that covers their work as a self-employed care professional.
Contract setup, onboarding & payments
We handle all contracting, onboarding, and payment processing between you and your carer to ensure everything runs legally and smoothly.
Dedicated Account Manager & initial follow-up
You'll have a named contact to guide setup and your first booking, followed by a check-in to confirm things are running smoothly.
Check-ins & support when contacted
If you have an issue or need help, simply contact us and we'll advise, relaunch your search, or help resolve the situation.
Full access and visibility on your account
You can always log in to see messages, bookings, and payment history, even if we're managing things for you.
Communicate directly with carers
You remain free to message, call, or video chat with carers at any time through the platform.
Monthly account review (client + carer)
We proactively check in monthly with both you and your carer to confirm the arrangement and address adjustments early.
Proactive contact & carer engagement
We keep communication flowing and chase replies so nothing stalls.
Messaging carers on your behalf
With your consent, we coordinate messages directly to save you time and maintain momentum.
Scheduling & holiday cover
We plan around breaks and line up cover in advance.
Assist carers with care-handling guidance
When carers ask, we share practical guidance to help maintain good service and compliance.
Personalised search & manual vetting
Beyond the algorithm, we shortlist and contact high‑fit carers for your needs.
Priority searches for urgent needs
We dedicate extra staff time to resolve urgent gaps quickly (availability not guaranteed).
Guaranteed carer replacement
If a live‑in carer leaves or isn't a fit, we arrange a replacement within 7 days or 48 hours (as applicable).
Full liaison with carers
We brief, prepare, and problem‑solve directly with carers so you don't have to.
Full scheduling & holiday cover management
We take responsibility for ongoing schedules and updates (with reasonable notice).
7‑day on‑call support (6am–10pm)
Extended hours for urgent live‑in issues — so help is there when it matters.
Day‑to‑day management handled for you
We keep everything running without you needing to log in.
PrimeCarers (Helper.Community Ltd)
Headquarters:
7 Sloane Avenue
Kensington and Chelsea
London
SW3 3JD
United Kingdom
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Funding Care
PrimeCarers (Helper.Community Ltd) is a registered company in England and WalesCompany No. 11035554