Managed Service Tiers
Choose how much of our team’s time you want — from our included Basic Service to our Managed and Fully Managed options for live‑in care. Every tier is admin and search help: you still choose the carers and decide what care is given, when and by whom.
PrimeCarers is an introductory platform and does not provide, manage, supervise or clinically assess care.
Clients remain responsible for checking carer documentation, interviewing carers, checking suitability for their specific needs, and agreeing the scope of care directly with the carer.
Basic Service
IncludedFull access to PrimeCarers with administrative support. You search, book and message carers yourself.
Access to platform, smart matching, invite carers
Onboarding checks: DBS, ID & Right to Work
Insurance for platform visits, within the policy’s terms (no clinical procedures)
Contract, onboarding & payments
Dedicated Account Manager + initial follow‑up
Check‑ins & support when contacted
Book & manage carers online, full visibility, direct comms
We place bookings for you
Managed Service
+5% feeMore of our team’s time: we find and propose carers, chase replies, help with scheduling and place bookings when you ask us to. You still choose the carers and decide what care is given.
Everything in Basic
We place bookings on your instruction (WhatsApp/email/phone)
Monthly account check-in with you and your carer about bookings
Chasing carer replies & passing on your messages
Help with scheduling & finding holiday cover
Personalised search: we shortlist and contact carers for you to choose from
Priority time on urgent needs
Priority help finding a replacement live‑in carer
Fully Managed Service
The most of our team’s time on admin: passing messages and chasing replies, help with scheduling and holiday cover, and phone support 7 days a week (6am–10pm). You and your carer still decide what care is given.
All Managed features
Passing messages between you and your carer, on your instruction
Help arranging schedules & holiday cover, on your instruction**
More dedicated time in urgent situations
Phone support 7 days a week (6am–10pm)
| Feature | Basic | Managed (5%) | Fully Managed (10%) — Live‑in |
|---|---|---|---|
| Access to the PrimeCarers platform | |||
| Smart matching algorithm | |||
| Ability to invite carers to the role | |||
| Carer onboarding checks (DBS, ID, right to work) | |||
| Insurance for platform visits, within the policy’s terms (no clinical procedures) | |||
| Contract setup, onboarding & payments | |||
| Dedicated Account Manager | |||
| Initial follow-up after setup (1–4 weeks) | |||
| Check-ins and support when contacted | |||
| Book and manage carer online from anywhere | |||
| Full access and visibility on your account | |||
| Communicate directly with carers | |||
| We place bookings on your instruction (via WhatsApp/email/phone) | |||
| Monthly account check-in (bookings and arrangements) | |||
| Chasing carer replies so nothing stalls | |||
| We can pass your messages on to carers | |||
| Help with scheduling and finding holiday cover | |||
| Personalised search: we shortlist and contact carers for you | |||
| Dedicated time and priority searches for urgent needs | |||
| Priority help finding a replacement live‑in carer | |||
| Passing messages between you and your carer, on your instruction | |||
| Help arranging schedules & holiday cover, on your instruction (48 hours’ notice) | |||
| More dedicated time in urgent situations (priority support) | |||
| Phone support 7 days a week (6am–10pm) |
Carers on PrimeCarers are self-employed and choose their own work, so while we dedicate time and resources to urgent searches, specific carer availability cannot be guaranteed.
** For scheduling changes, please give 48 hours’ notice (or 7 days as applicable). Our phone line is open 6am–10pm, 7 days a week, for arranging and rearranging live‑in cover. We cannot respond to emergencies: in a medical emergency, call 999.
Feature Explanations
Access to the PrimeCarers platform
Full access to the PrimeCarers website to browse, message, and book carers, and to manage your bookings online.
Smart matching algorithm
Our technology automatically suggests carers who match your requirements, location, and preferences.
Ability to invite carers to the role
You can manually invite specific carers to view and apply for your role, giving you more control over who sees your opportunity.
Carer onboarding checks (DBS, ID, right to work)
Carers complete our onboarding checks before they can use the platform: identity and right-to-work verification, an enhanced DBS review and a recorded online interview. We do not check qualifications, training certificates or references. This is not a clinical assessment or a guarantee of suitability — you choose your carer, and we recommend checking their skills, experience and training with them directly before booking.
Insurance for platform visits
Visits booked through PrimeCarers are covered by the carer insurance policy we arrange, within its terms. It covers the carer’s public liability for everyday care. It does not cover clinical procedures of any kind (other than prompting or handing over oral medicines), and tasks such as giving medicines or moving and handling are covered only where the carer has been trained for them. Work arranged outside the platform is not covered. Read the policy before you rely on it.
Contract setup, onboarding & payments
We provide the contract between you and your carer and handle invoicing and payment processing.
Dedicated Account Manager & initial follow-up
You’ll have a named account manager to help with setup and your first booking, followed by a check-in about how the bookings are going.
Check-ins & support when contacted
If you need help with the platform, bookings or payments, contact us and we’ll help, or relaunch your search.
Full access and visibility on your account
You can always log in to see messages, bookings, and payment history, including bookings we have placed on your instruction.
Communicate directly with carers
You remain free to message, call, or video chat with carers at any time through the platform.
Monthly account check-in
Once a month we check in with you and your carer about bookings and arrangements, and help with any changes you ask for. It is not a review of the care itself, which you and your carer agree between you.
Chasing replies
We chase carers’ replies so your search and bookings don’t stall.
Messaging carers on your behalf
With your consent, we pass your messages on to carers to save you time.
Help with scheduling & holiday cover
Tell us about breaks in advance and we look for cover carers for you to choose from, and book them on your instruction. Carers are self‑employed, so we cannot guarantee cover.
Personalised search
As well as the automatic matching, we look through profiles ourselves and contact carers who seem a good fit, for you to choose from. This is not an extra check: we do not assess a carer’s skills or suitability.
Priority searches for urgent needs
We dedicate extra staff time to resolve urgent gaps quickly (availability not guaranteed).
Help finding a replacement carer
If a live‑in carer leaves or isn't a fit, we put dedicated time into finding you another one and prioritise your search. Carers are self‑employed, so we cannot guarantee availability.
Passing messages to carers
With your agreement, we pass your messages and arrangements on to your carer and chase replies. What the care involves, and the instructions for it, come from you and anyone involved in the person’s health care.
Help arranging schedules & holiday cover
With reasonable notice, we help you arrange ongoing schedules and look for holiday cover, and place bookings on your instruction. You and your carer agree the schedule; we cannot guarantee cover.
Phone support 7 days a week (6am–10pm)
Our phone line is open longer for arranging and rearranging live‑in cover. We cannot respond to emergencies: in a medical emergency, the carer or family calls 999.