Managed Services

Managed Service Tiers

Choose the level of support that suits you — from our included Basic Service to our more hands‑on Managed and Fully Managed options for live‑in care.

PrimeCarers is an introductory platform and does not provide, manage, supervise or clinically assess care.

Clients remain responsible for checking carer documentation, interviewing carers, checking suitability for their specific needs, and agreeing the scope of care directly with the carer.

See Comparison How each feature works

Basic Service

Included

Full access to PrimeCarers with administrative support — ideal if you prefer to manage day‑to‑day yourself.

Access to platform, smart matching, invite carers
Onboarding checks: DBS, ID & Right to Work
We ask carers to confirm their insurance; contract, onboarding & payments
Dedicated Account Manager + initial follow‑up
Check‑ins & support when contacted
Book & manage carers online, full visibility, direct comms
We handle bookings for you

Managed Service

+5% fee

Proactive, ongoing support: monthly reviews, scheduling help, and carer engagement to keep everything running smoothly.

Everything in Basic
We handle bookings for you (WhatsApp/email/phone)
Monthly review with client & carer
Proactive carer engagement & messaging on your behalf
Scheduling help & holiday cover management
Assist carers with care‑handling guidance (on request)
Personalised search & vetting beyond algorithm
Priority time on urgent needs
Guaranteed live‑in replacement within 7 days or 48 hrs*

Fully Managed Service

+10% feeLive‑in only

We take care of everything: day‑to‑day management, full liaison, scheduling & cover, with extended 7‑day support hours.

All Managed features
Full liaison with carers (briefing & problem‑solving)
Full scheduling & holiday cover management**
More dedicated time in urgent situations
7‑day on‑call support (6am–10pm)
We take care of day‑to‑day management

Feature	Basic	Managed (5%)	Fully Managed (10%) — Live‑in
Access to the PrimeCarers platform
Smart matching algorithm
Ability to invite carers to the role
Carer onboarding checks (DBS, ID, right to work)
We ask carers to confirm their insurance
Contract setup, onboarding & payments
Dedicated Account Manager
Initial follow-up after setup (1–4 weeks)
Check-ins and support when contacted
Book and manage carer online from anywhere
Full access and visibility on your account
Communicate directly with carers
We handle all bookings for you (via WhatsApp/email/phone)
Monthly review (client + carer check-in)
Proactive carer engagement (checking satisfaction, chasing replies)
We can message carers on your behalf
Assistance with scheduling and holiday cover management
Assist carers with problems & guidance on care handling
Personalised carer search & vetting beyond algorithm
Dedicated time and priority searches for urgent needs
Guaranteed live‑in replacement within 7 days or 48hrs (as applicable)
Full liaison with carers (briefing, preparing, problem‑solving)
Full scheduling & holiday cover management (with 48hrs notice)
More dedicated time in urgent situations (priority support)
7‑day on‑call support (6am–10pm)
We take care of day‑to‑day management

* While we dedicate time and resources to urgent searches, specific carer availability cannot be guaranteed.

** Out-of-hours assistance applies to urgent live-in care situations where immediate support is required. For scheduling changes, please provide 48 hours' notice (or 7 days as applicable).

Feature Explanations

Access to the PrimeCarers platform

Full access to the PrimeCarers website to browse, message, and book carers, and to manage your ongoing care arrangements online.

Smart matching algorithm

Our technology automatically suggests carers who match your requirements, location, and preferences.

Ability to invite carers to the role

You can manually invite specific carers to view and apply for your role, giving you more control over who sees your opportunity.

Carer onboarding checks (DBS, ID, right to work)

Carers complete our onboarding checks before they can use the platform: identity and right-to-work verification, and an enhanced DBS review. This is not a clinical assessment or a guarantee of suitability — you choose your carer, and we recommend checking their skills, experience and training with them directly before booking.

We ask carers to confirm their insurance

Carers are asked to confirm they hold insurance covering their work as a self-employed care professional. Carers are covered for visits booked through PrimeCarers — either by their own policy, or by cover we arrange where they don't hold one. Cover terms and conditions apply.

Contract setup, onboarding & payments

We handle the contracting, onboarding and payment processing between you and your carer, so the paperwork is taken care of.

Dedicated Account Manager & initial follow-up

You'll have a named contact to guide setup and your first booking, followed by a check-in to confirm things are running smoothly.

Check-ins & support when contacted

If you have an issue or need help, simply contact us and we'll advise, relaunch your search, or help resolve the situation.

Full access and visibility on your account

You can always log in to see messages, bookings, and payment history, even if we're managing things for you.

Communicate directly with carers

You remain free to message, call, or video chat with carers at any time through the platform.

Monthly account review (client + carer)

We proactively check in monthly with both you and your carer to confirm the arrangement and address adjustments early.

Proactive contact & carer engagement

We keep communication flowing and chase replies so nothing stalls.

Messaging carers on your behalf

With your consent, we coordinate messages directly to save you time and maintain momentum.

Scheduling & holiday cover

We plan around breaks and line up cover in advance.

Assist carers with care-handling guidance

When carers ask, we share practical guidance to help maintain good service and compliance.

Personalised search & manual vetting

Beyond the algorithm, we shortlist and contact high‑fit carers for your needs.

Priority searches for urgent needs

We dedicate extra staff time to resolve urgent gaps quickly (availability not guaranteed).

Guaranteed carer replacement

If a live‑in carer leaves or isn't a fit, we arrange a replacement within 7 days or 48 hours (as applicable).

Full liaison with carers

We brief, prepare, and problem‑solve directly with carers so you don't have to.

Full scheduling & holiday cover management

We take responsibility for ongoing schedules and updates (with reasonable notice).

7‑day on‑call support (6am–10pm)

Extended hours for urgent live‑in issues — so help is there when it matters.

Day‑to‑day management handled for you

We keep everything running without you needing to log in.