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Why choose us?
Find the right carer for you
We check that our carers are good at their job, so that you can focus on making sure that they are the right person for your loved one.
You pay less, your carer earns more
Our carers set their own prices and we take the lowest fees of any of our competitors. This means carers are better rewarded whilst you pay less.
We handle the admin
We take the hassle out of paying for and managing care. Just book your visits online and we'll handle contracting, payments, scheduling and insurance.
How do we check carers?
Enhanced DBS Check - All carers on the platform are on the update service so that we can check their criminal background.
Interview - One of our experienced team members will interview the carer to test their knowledge and skills.
Reviews/References - We seek out references from previous private clients that contribute carers review scores.
Find out more about what makes the best carers here.
How does it work?
What do our customers say?
I chose PrimeCarers because I did not want to use an agency who might send different individuals and I particularly wanted a male carer to look after my husband to enable me to have some respite care.
I was fortunate to only have to interview one carer who was able to start straight away and he has fitted the bill perfectly.
It is nice to know both he and I have the backup of the company and can contact them at any time if any problems.
I find it quite straightforward booking and paying for the visits, I am so grateful to have found just what I was looking for.
Patrice Adshead
At a time of serious worry and need looking after an 84yr old friend who had become very unwell, PrimeCarers came to the rescue brilliantly.
We had used agency care before and suffered the problems of differing standards of delivery and reliability. We were now faced with the possibility of moving my friend into a home, which neither he nor we wanted.
Happily we found some excellent carers through PrimerCarers, night and day cover. The founder, James, was an amazing support and very calm in a crisis. Highly recommended. We are very grateful for their help in nursing my friend back to a much better state of health.
Mark Harrop
Who are we?
James Bowdler
Founder
A few years ago my family were looking for care for my grandfather. We tried agencies, but we found that they just sent over the carer that suited them. This lead to a stream of poor carers and when we did find a carer that we liked, they swapped her out for someone new because of scheduling reasons. I started PrimeCarers to make it easy and safe for people like you to find and work with fantastic independent carers without all the hassle and risk that we faced.
Annette Chirvall
Client-Carer relations
Stewart Webb
Senior Developer
Bailey Summers
Marketing
Alex Singhgolden
Client-Carer relations
Kenan Mehmet
Apprentice Developer
Ricky Oswald
Web Developer
Frequently Asked Questions
Does PrimeCarers employ carers directly?
PrimeCarers is what CQC (care quality commission) define as an introductory service. When you work with a carer on PrimeCarers you will be engaging them directly as a self-employed individual. All carers usually work with multiple clients throughout the year so you won’t need to worry about organising PAYE and payroll for your carer. We’re here to give carers and clients the tools to find each other, manage money transactions and continue to work together into the future.
How much will care cost?
All the carers on PrimeCarers set their own prices based on their experience and expectations. All carer prices are displayed to you on their profile. Most carers will have different pricing based on the type of care being provided and may adjust their price up or down slightly based on the complexity of the job. If you’d like to find out more about carer pricing, head over to our pricing page where we’ve broken down the typical cost of various types of care: https://primecarers.co.uk/pricing.
Are the carers insured?
Yes! All visits booked through the PrimeCarers platform, excluding those booked with home assistants, are insured by our insurance provider Fish. You can view the details of the insurance on our terms of service page
Is there a fee for an initial assessment?
We don’t offer an in-person assessment at PrimeCarers in order to keep costs to yourself as low as possible, but our team is available during opening hours to answer any questions you may have for free. In addition, you may organise interviews with as many carers as you like for free before booking your first paid visit.
What if I don’t get on with my carer?
When you work with a carer privately you’re in control of the decisions. If you’re not getting on well with your carer then you’re not locked into any long-running contracts, however, we do enforce a 48 hour (for an hourly carer) and 7-day (for live-in care) cancellation policy as this helps carers to plan their schedule and not have to turn down other work.
Do you have a minimum visit length and number of visits?
We leave decisions on minimum visit lengths and minimum numbers of visits up to carers themselves. A 30-minute visit can be a great arrangement if a carer lives very nearby or it fits into their existing schedule while it won’t be practical for those further away. Very few carers enforce any sort of minimum number of visits and plenty of clients book one or two visits as a trial before booking out ahead.
Will my carer cook and clean the house?
When you work directly with a carer, you are their client and so most carers will be perfectly happy to help you out in any way you might need rather than sticking to a more formulaic care plan.
Recent Blog Posts
We cover lots of topics related to care in our blog. If you'd like to find out more about care and how it can work for you then take a look.