The biggest question we get is how payments work. We have you sign up to Stripe when you create your profile. Payments are paid into your stripe account, before then being transferred to your bank account.

For hourly care, clients are charged on the following Sunday after the visit. This means a weekly total payment will be in your stripe account on the Sunday before it is processed and transferred. Up to 10 business days, the payment will be transferred to your bank account.

Your clients' payment method will determine how long payments may take to reach your personal account.

Cash from clients paying via card, will hit your personal bank account up to 7 days after the Sunday on which it is charged.

Cash from clients paying via direct debit, will hit your personal bank account up to 10 days after the Sunday on which it is charged.

Cash from clients paying via invoice, will hit your personal bank account on the Monday after which they have paid.

How do payments work for live-in care?

Live-in clients are charged in the same two ways:

Clients pay for the previous 7 days on the Sunday, where it is paid into your STRIPE account. In which the money is transferred to your personal bank account up to 7 or 10 days after, based on the client's payment method. (As explained above).

Invoiced clients are invoiced on a Friday and you will be paid directly into your bank account on a Monday.

How does the insurance work?

All visits booked over the platform with qualified carers are covered by our insurance. We do not insure home assistants at this time. This is provided to us by a specialist carer insurance company, Fish, which covers you if anything happens to the carer or the person being looked after. Click here to read the full policy document.

If you have any questions, email us on [email protected] or give us a call on 02033693624