If for any reason you need to refund a payment, you can do this by heading over to your STRIPE account.

From the PrimeCarers dashboard, clicking on the "Finance" tab will take you to your STRIPE account. (you may have to sign in)

From the STRIPE page, you will see "payments" on the left hand side. from there, you should see a list of payments made to you.

By clicking the three dots on the right hand side of the corresponding payment, you will see a refund button.