Frequently Asked Questions

Have questions? We're here to help.

When you first sign up, you may be confused on how exactly you talk to clients. First of all, when clients come to the website, they will search for carers in their area before sending you an automated message.

This message will tell you where they are, and how far away they are from you. When responding to this first message, you should find out two things.

What care they need

When they need care

These are two important factors that will decide whether or not you can help. If you have the skills they require, but can't quite make the ties/days they require, you should still take this opportunity to find out if they can do different times.

Some clients are flexible, but you won't know unless you ask. This also shows you're interested.

It can also be a good idea to offer the client a chance to give you a call. Some clients may struggle to use the website, and so giving them a chance to call, will make it easier for them to discuss their needs with you.