PrimeCarers

Home careNorfolk

The best home carers in Norfolk

38 home carers are based within about 45 minutes of Norfolk. This page profiles the six with the strongest record, starting with the four who have been reviewed by clients. Each profile has their photo, their own description of the work and, where there is one, what a client wrote about them.

Chosen by PrimeCarers from carers’ profiles and client reviews  ·  Updated October 2026

How these carers were chosen

Of the 35 carers near Norfolk with a photo on their profile, 31 have a studio portrait, an hourly rate and a profile full enough to quote. The six below are the strongest of them on three measures.

  1. 1

    What clients said

    Rating and number of reviews come first. Every review is from a client who booked through PrimeCarers, screened before it appears and never edited.

  2. 2

    Their record with us

    How reliably they have worked through PrimeCarers, how long they have been caring, and how many hours of care they have given.

  3. 3

    A profile worth reading

    A clear portrait and enough written about their work to judge them by. The words under each name are the carer’s, and we have only shortened them.

Six carers, best first

The best-rated home carers near Norfolk

They are based in Bungay, Lowestoft and Norwich. Four have been caring for ten years or more, and five drive. Between them they have given 6,771 hours of care through PrimeCarers.

Based in Bungay · 15 years caring · Drives

Alexandra H.

Client rating
5.0from 1 review
Hourly rate
£30 an hour, our fee included
Through PrimeCarers
164 hours of care
In Alexandra’s words

“I have experience in nutrition understanding the importance of fresh and balanced foods. I am reliable, honest,kind, good listener,good sense of humour and also love pets. Excellent references on request.”

Mum took to Alexandra straight away due, I'm sure, to her gentle and positive nature and kind, patient approach. Alexandra always coped with the challenges that surfaced as a result of Mum's condition, and always went the extra mile to meet her needs. An excellent carer.

Kate M., a client of Alexandra’s, 2021

Speaks Romanian as well as English.

See Alexandra’s full profile

Based in Lowestoft · 10 years caring · Drives

Ana Cristina Rensburg M.

Client rating
5.0from 1 review
Hourly rate
£20 an hour, our fee included
Through PrimeCarers
6,605 hours of care
In Ana’s words

“My working week in Lowestoft can look quite different from one day to the next: a few hours here to help someone get washed and dressed, a full night watching over a client who needs reassurance, or a longer live-in stretch when a family needs steady, round the clock support. I find I settle quickest into the quieter moments of care, sitting with someone over a meal or a puzzle, where trust builds without either of us having to try too hard.”

Experience Ana writes about

  • Dementia
  • Parkinson's
  • Stroke
  • Palliative care
  • Diabetes
  • COPD

Speaks Portuguese as well as English. Outside work, Ana lists dancing, cooking & baking, puzzles and watching TV.

See Ana’s full profileOne review on the profile

Based in Norwich · 4 years caring · Drives

Tibor V.

Client rating
5.0from 1 review
Hourly rate
£19 an hour, our fee included
Also offers
Overnight care
In Tibor’s words

“My week is usually a mix of visiting care and overnight stays around Norwich, moving between clients whose needs are quite different from one another, which suits me well as I like adapting to what each household actually needs rather than following one fixed routine. I speak English and Hungarian, and I find that having both often helps put people at ease.”

Experience Tibor writes about

  • Dementia
  • Parkinson's
  • Stroke
  • Arthritis
  • Catheter and stoma care
  • Personal care

Speaks Hungarian as well as English. Outside work, Tibor lists socialising, video games, music and sports.

See Tibor’s full profileOne review on the profile

Based in Norwich · 4 years caring

Ayoola A.

Client rating
5.0from 1 review
Hourly rate
£25 an hour, our fee included
Also offers
Overnight care
In Ayoola’s words

“Clients often describe me as steady and calm, the kind of presence that makes an unsettled night feel manageable. I offer hourly and overnight care in Norwich, and over four years I have worked every single night, building a reliable rhythm that families and clients can count on when it matters most. That steadiness comes from experience across quite different settings, including residential homes, spinal units and support homes.”

Experience Ayoola writes about

  • Dementia
  • Stroke
  • Palliative care
  • Arthritis
  • Personal care
  • Medication

Outside work, Ayoola lists walking, cooking & baking, puzzles and socialising.

See Ayoola’s full profileOne review on the profile

Based in Bungay · 15 years caring · Drives

Louise H.

Client rating
No reviews on PrimeCarers yet
Hourly rate
£25 an hour, our fee included
Also offers
Overnight care
In Louise’s words

“Hello there. I’m Louise Hall and I have lived in Suffolk all my life. I am currently based in Bungay where I have been for the past 3 years. I live with my grown up daughter and a dog and two cats. I have been a support worker/carer for the last 15 years and have experience of COPD, Parkinson’s, Dementia, Special Needs and general elderly care.”

Experience Louise writes about

  • Dementia
  • Parkinson's
  • COPD
  • Catheter and stoma care
  • Personal care
  • Medication

Speaks French as well as English. Outside work, Louise lists walking, card games, cooking & baking and puzzles.

See Louise’s full profile

Based in Norwich · 15 years caring · Drives

Rafail N.

Client rating
No reviews on PrimeCarers yet
Hourly rate
£21.50 an hour, our fee included
Also offers
Overnight care and live-in care
In Rafail’s words

“Families often tell me I'm easy to have in the house. Calm, reliable, and happy to just sit and talk when that's what's needed most. I've been carer for 15 years now, based in Norwich, offering hourly visits, live-in and overnight care to people across a wide range of needs. Over the years I've supported people with dementia, Parkinson's, stroke recovery, and conditions affecting mobility, along with anxiety and low mood.”

Experience Rafail writes about

  • Dementia
  • Parkinson's
  • Stroke
  • Catheter and stoma care
  • Personal care

Outside work, Rafail lists walking, card games, socialising and video games.

See Rafail’s full profile

More carers near Norfolk

The next six on the same measure. A carer without reviews is newer to PrimeCarers, not a worse carer, so read the profile and talk to them.

See every carer who could visit Norfolk

How to choose

How to choose between home carers in Norfolk

The carers above have the strongest records near Norfolk, but the right one for your family depends on the visits you need, so start from those.

  1. 1

    Write down the visits you need

    Half an hour
    What time of day, how long each visit, and what has to happen in it: getting up and washed, tablets, a meal, a walk to the shops. Add anything that has gone wrong before. This becomes your first message to every carer.
  2. 2

    Shortlist two or three carers near Norfolk

    Free
    For visits, a short journey matters, because the early and late calls are the ones a long drive puts at risk. Look at where each carer is based, then read their reviews for specific things they did.
  3. 3

    Talk to each one

    This week
    A video call or a visit of twenty minutes is enough. Use the questions below, and let your relative meet them if they can, because how the two of them get on matters as much as experience.
  4. 4

    Start with a trial fortnight

    Weeks 1 and 2
    Agree the visit times, the rate and how you will hear from the carer after each visit. The booking, the agreement between you and the carer, and payments are all set up on PrimeCarers.

Questions to ask a visiting carer

0 of 9 ticked

Experience

The visits

Keeping in touch

What they charge

What the best home carers in Norfolk charge

Each carer sets their own rate. The carers profiled above charge £19 to £30 an hour with our fee included, a little above the typical £20 for Norfolk.

Hourly rates for visits in NorfolkOur fee included
  1. The carers on this page6 carers£19 to £30
  2. Carers across NorfolkThe middle half of rates£19 to £22
  3. A home care agencyTypical charge for a visit£28 to £35

From carers' own profiles, October 2026. Agency figures are the range we quote across the site.

A visit is charged by the hour, and most families start with one or two visits a day. The cost of home care in Norfolk works through what a week comes to, and funding care covers the help available from the council and the NHS.

What we check

What every carer on this page has passed, and what is yours to check

PrimeCarers is an introductory service. We check that a carer is safe to introduce and caring; whether they are right for your relative is your decision, and the profiles above are there to help you make it.

Enhanced DBS, renewed every 18 months

Checked before a carer appears: an enhanced DBS (or PVG in Scotland, Access NI in Northern Ireland) issued within the last 18 months, and it has to be renewed every 18 months while they work through PrimeCarers.

Identity and right to work

Photo identity verified, and the right to work in the UK checked, before the profile goes live.

An online interview

A conversation with our team about their experience and how they approach care. It is not a test of clinical skills.

What we do not verify

Training certificates, qualifications and references. Carers can list these on their profile; ask about them when you talk, and ask to see anything that matters to your relative’s care.

How we vet carers sets out each check in detail.

Questions

Questions families in Norfolk ask about choosing a home carer

By what their clients said first, then by their record. We start from every carer who offers visits and is based within about 45 minutes of Norfolk, and keep those with a studio portrait and a profile that says enough about them to be useful. They are ordered by their client rating and how many reviews they have, then by whether a client wrote a review we can quote, then by their record with PrimeCarers, their years of experience and the care they have given through us. 4 of the 6 carers profiled here have client reviews, averaging 5.0 out of 5.

Yes. Before a carer appears on PrimeCarers they have passed an enhanced DBS check, an identity check and a right-to-work check, and had an online interview with our team. That DBS must have been issued within the last 18 months, and it has to be renewed every 18 months. We check that a carer is caring; their skills, qualifications and training are for you to check with them. How we vet carers sets out each step.

Yes, and it is worth doing. Message the carers you like through PrimeCarers with the visits you need and anything that has been difficult, then arrange a video call or a visit. Talking to a carer is free and nothing is booked until you say so. Most families speak to two or three carers before choosing.

The carers profiled on this page charge £19 to £30 an hour, with our fee included. Across Norfolk carers charge £19 to £22 an hour, typically £20. Agencies usually charge £28 to £35 an hour for a visit. The cost of home care in Norfolk works through what a week of visits comes to.

11 of the 12 carers on this page list dementia on their profile. A tick on a profile is the carer's own description, so ask each one about the people with dementia they have cared for and what they found hardest. Dementia care at home covers what good support looks like at each stage.

Yes. Between them the carers on this page speak Bosnian, French, Hungarian, Portuguese, Romanian and Serbian as well as English, and the search can filter by language. For someone whose first language has come back to them with age or dementia, a carer who shares it can make visits much easier.

Then you choose another, and the same search shows who else is available. For visits, notice under the contract is 48 hours, and PrimeCarers makes no charge to stop or change carer. It helps to agree at the start that the first couple of weeks are a trial for both of you. Our team can help you find someone else in the meantime.

Some can, and their profile says so. Of the carers profiled here, 6 also offer overnight care and 2 offer live-in care. Live-in carers travel much further for a placement than visiting carers do, so the best live-in carers in Norfolk is a separate page, drawn from a wider area.

More on home care in Norfolk

Where the nearest carers live

From the profiles of the carers based within about 45 minutes of Norfolk

For visits a carer's home town matters: the shorter the drive, the easier it is to cover early and late visits.

Home care in the counties around Norfolk

The best home carers in the areas around Norfolk

Home care by town in Norfolk

Each town page shows the carers who list it as home, with their rates and reviews.

Ready to talk to carers in Norfolk?

See every carer who could visit Norfolk, Alexandra included, with their photos, experience, rates and reviews. Talking to them is free, and nothing is booked until you say so.

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