MS care

Care that flexes with multiple sclerosis

Some weeks need very little, and some weeks need a great deal. The right carer knows this person’s pattern well enough to do less on a good day and more on a bad one, without being told. It can be hourly visits, overnight care or live-in care, and the arrangement can change as often as the MS does.

Free · No obligationEnhanced DBSID and right to workInterviewed onlineYou choose the carer

3,500+ DBS-checked carers, each profile showing the MS experience the carer describes

See a good day and a bad day or call 0203 369 3624

Watercolour of a carer and a woman walking arm in arm

Care that flexes

A good day and a bad day, side by side

MS does not follow a schedule, so care that does will get it wrong. Here is the same day twice: what the person can manage, and what the carer does about it.

A bad day

The carer does more, without being asked

Getting up
Legs heavy and balance unsteady, and the room spins if they move too quickly.
Carer: Transfers with a hand or a frame, the way the physio showed, without rushing and without anyone having to reach.
Washing and dressing
Cannot stand long enough to shower, and the hands will not manage the fastenings.
Carer: A seated wash or a shower chair, and clothes chosen for the day: soft, loose, and nothing fiddly to fasten.
Fatigue
Completely drained. Not sleepy, but switched off, and talking takes real effort.
Carer: Cancels what can be cancelled, keeps the house calm, does the tasks the person would have done, and does not take the silence personally.
Heat
A hot day, a fever or a hot bath and everything gets worse for hours (Uhthoff’s phenomenon).
Carer: Fans, a cooling scarf, cold drinks, a cool shower rather than a bath, and a call to the MS nurse if there is a fever, because infections trigger flare-ups.
Bladder and bowel
Urgency with no warning, or retention, and constipation.
Carer: Pads, emptying a catheter bag and washing done with dignity, the fluids and fibre kept up, and the continence nurse called if anything changes. Anything more with a catheter is for the nurse, or for a carer the nurse has trained and signed off.
Getting out
Going out is not possible today.
Carer: Brings the outside in: a friend round, a phone call set up, the garden if they can manage the door.
Medication and appointments
Forgets, or cannot manage injections or the pill box with clumsy hands.
Carer: Prompts and records, and tells the MS nurse the same day about a missed dose or a new symptom. Injections stay with the person, the family or the MS team unless a nurse has trained and signed off that carer for this person; we do not check training, and injections are not covered by the insurance we arrange.
Mood and thinking
Low, anxious and foggy. Relapses and fatigue can both cause this.
Carer: Company without demands, and a word to the family or GP if it is lasting more than a couple of weeks.

The person is the same on both days, and the carer should be too. Somebody who knows what a good day looks like is the one who can tell when a bad one is starting.

Two patterns

Relapses, or a slow climb, and care that follows the shape of it

The neurologist will have said which kind. It matters for care because one needs a carer who can appear for a fortnight and disappear again, and the other needs an arrangement that grows.

Relapsing-remitting MS

The most common form at diagnosis. Flare-ups (relapses) lasting days to weeks, then recovery that is partial or complete. Care flexes: a lot during a relapse, little or none between. A carer who can step up for a fortnight and step back again is worth finding before the first bad week, not during it.

Care that fits

Hourly visits when needed, and extra visits arranged at short notice during a relapse where a carer is free. For a medical emergency, call 999.

How it works

Progressive MS

Secondary progressive follows relapsing-remitting for many people; primary progressive is progressive from the start. Symptoms build over years rather than in episodes. Care grows in step: from a few visits a week, to daily personal care, to live-in care where mobility, transfers or continence need someone there all the time.

Care that fits

Regular visits growing to live-in care, at a higher rate where hoisting or nurse-delegated catheter care is part of the day.

How it works

The team around them

Who is involved, and where the carer fits

MS comes with a team of people around it. The MS nurse usually leads that team, and the carer is the person in the house who tells them what they need to know.

NHS

MS nurse

The first call for any change: a new symptom, a possible relapse, a fever, a medication problem. Most MS services have one; the carer’s notes make the call useful.

NHS

Neurologist

Diagnosis, disease-modifying therapy, and the reviews. Usually once or twice a year unless something changes.

NHS

GP

Infections (which trigger relapses), mood, pain, bladder medication, and the referrals.

Therapists

Physio, OT and continence nurse

Mobility and transfers, the equipment and adaptations, and the bladder and bowel routine. They set it; the carer does it daily.

You

Family and partner

The people who know the pattern best. Also the people a relapse lands on hardest, which is what respite is for.

Self-employed, booked through PrimeCarers

A carer you choose

Someone who knows what a good day and a bad day look like for this person, and flexes without being told.

How it works

From “something has to change” to a carer at the door

No assessment visits, no waiting list. Some families are talking to a carer the same day.

1

Search your postcode

See the carers who cover it, with photos, rates, experience and reviews. Filter by hourly, live-in or overnight.

2

Talk to the ones you like

Message them directly, or tell us what you need and we can suggest some carers to look at. The choice is always yours.

3

Meet before deciding

A call, a video chat or a visit, free and before anything is booked. A lot of families have a good idea within the first ten minutes.

4

Book, and change it as needs change

The contract and payment run through us, and visits booked here are covered by the carer insurance policy we arrange, within its terms. You can add visits, add nights, or move to live-in care as things change, and you only pay for care that happens.

Before a carer appears

What we check, and what we don't

Letting a carer into the home of someone you love takes trust. These are the checks every carer passes before their profile appears; their skills, training and references are for you to ask about.

See exactly what we check or call 0203 369 3624

Checks before a carer appears

An enhanced DBS check issued within the last 2 years (or Scottish PVG or Access NI), ID and right-to-work checks, and a recorded online interview, all before a carer appears. We do not check qualifications, training or references: their skills, training and references are for you to check with them.

Contracted and paid online

Visits booked through PrimeCarers are on our standard contract and paid securely online after the care happens, with no cash to hand over. Insurance for platform visits, within the policy’s terms (no clinical procedures).

A real person to talk to

A UK support team you can call about finding carers, bookings and payments, not a call centre script. The care itself is agreed between you and the carer.

Help when plans change

If your carer is unwell or away, call us and we will help you look for another carer. We cannot guarantee cover at short notice, so it is worth having a second carer you have already met.

Reviews

What families say about their carers

Photo of carer Margaret N

Margaret N

"Excellent - Lovely lady. My mother is so pleased with the work she does in helping her."

Read the full review
Photo of carer Julia S

Julia S

"Julia is a highly skilled and companionate carer who is able to give so much of herself and adapt to any situation."

Read the full review
Photo of carer Andres Felipe C

Andres Felipe C

"My son who he is caring for automatically welcomed Andres and can be heard laughing & having fun with Andres."

Read the full review

Read more reviews

Questions families ask

MS care, answered

It depends on the day. On a good day a carer does very little and stays out of the way. On a bad day there are transfers, a seated wash, meals, medication prompted, keeping the house cool, the toilet routine, and company without any demands attached. A carer who knows the person’s pattern flexes without being told. A good day and a bad day, side by side.

Book what is needed most weeks and add visits during a relapse. Carers on PrimeCarers are self-employed and booked by the visit, so the arrangement can grow for a fortnight and shrink again. Having a carer already in place, who knows the person, is what makes a relapse manageable. Hourly care and care at short notice.

Raised body temperature slows nerve signals in damaged nerves, so symptoms get worse for a few hours (Uhthoff’s phenomenon). Hot weather, hot baths, exercise and fevers all do it. Cool rooms, cold drinks, a cool shower rather than a bath, and treating infections early all help. A fever with worsening symptoms is a call to the MS nurse.

Hourly visits are £18 to £25 an hour, typically £19.47, with our fee included. Overnight care from £130 a night. Live-in care starts from £1,050 a week. Where a carer’s day includes hoisting, or tasks a nurse has delegated such as catheter or PEG care, carers usually charge more, from about £1,260, typically £1,340. We do not check training for these tasks: the nurse or therapist trains and signs off the carer for this person, and the insurance we arrange does not cover clinical procedures. The full cost guide.

PIP (under State Pension age) or Attendance Allowance (over it) are not means-tested and are for the help needed. Council funding follows a needs and financial assessment. NHS Continuing Healthcare can fund everything, including live-in care, where needs are mainly health-related, which in advanced MS they often are. Funding explained.

For progressive MS where transfers, continence or nights need someone there all the time, yes. It keeps a younger person in their own home and, for a couple, together. Where the day includes hoisting or catheter routines, live-in carers usually charge from about £1,260 a week. Catheter care needs a nurse to train and sign off the carer; we do not check training, and the insurance we arrange does not cover clinical procedures. Live-in care.

Experience with MS or another fluctuating neurological condition, comfort with transfers and continence care, and the temperament to do less on a good day without feeling redundant. Interview them together: the person with MS knows their own pattern better than anyone. Questions to ask at interview.

New or clearly worse symptoms lasting more than 24 hours (a possible relapse), a fever, signs of a urine infection, a sudden change in bladder or bowel, a fall, or low mood that is not lifting. Sooner is better: relapses and infections are both easier to treat early.

Carers are self-employed and list the conditions they have experience with on their profile, with reviews from families. You choose the carer and interview them for free. What we check, and what we don’t.

That is usually the whole aim. Many people with MS are in their thirties to fifties, working, parenting, driving. A carer for the bad days, the mornings, or the tasks that cost too much energy is what keeps the rest of life going. Personal care and companionship.

Someone who knows what a good day looks like

See the carers near you with MS experience, and talk to the ones you like before deciding anything.

MS experience on the profileBook by the visit, change any timeInterview them for freeSame carer, good days and bad