Private carersUnderstanding the role

What a private carer does in palliative care

Palliative care is for anyone living with a serious or life-limiting illness, and it can run for months or years, not only the final weeks. A private carer's part in it is the daily care and the company: washing and dressing, meals, medicines given at the right time once that has been agreed, and someone there who knows the person well. This page sets out what a carer does, how that fits alongside the district nurses and the hospice team, what to check before choosing one, and what it costs.

By James Bowdler, founder of PrimeCarers  ·  Updated September 2026  ·  12 min read · See what a carer does

A carer in dark scrubs sitting beside the bed of an older man, holding his hand while he looks up at her

Part of our guide to private carers.

What a carer does

What a private carer does for someone with a serious illness

Palliative care, in the NHS's own definition, is for anyone with a serious or life-limiting illness, aimed at comfort and quality of life rather than a cure, and it can start as soon as the diagnosis is made. A private carer's part in that is practical and personal, built around the same four things whatever the illness.

Personal care and comfort

Washing or bathing, dressing, help getting in and out of bed or a chair, and help at the toilet, done at the pace the person needs and with whatever dignity the day allows.

Meals and the practical running of the house

Cooking meals the person can manage and wants to eat, shopping, laundry, and keeping the house going so the family is not doing it on top of everything else.

Company, not just tasks

Sitting and talking, reading, music, or simply being in the room. Loneliness is one of the harder parts of a long illness, for the person and for the family carer who needs a break.

A record the district nurse can use

Noting what was eaten, how mobile they were, their mood, and which medicines were given and when, once that has been agreed, so the professionals are not relying on memory.

An introductory service like PrimeCarers does not provide or manage the care itself; it introduces families to self-employed carers, and the family agrees directly with the carer what each visit covers. Setting that out in writing early, alongside what the district nurses and the GP are handling, avoids anyone assuming a task is covered when it is not. Building a care plan with your carer has a starting template, and what is a private carer? covers the arrangement in full if this is the first time you have looked into it.

Alongside the medical team

How a private carer fits alongside the district nurses and the hospice team

Nobody covering a serious illness at home works alone. A carer is usually one of several people involved, and knowing what each one does, and does not do, stops a family expecting the wrong person to notice the wrong thing.

£18 to £25 an hour

A private carer

Self-employed, found through PrimeCarers

Personal care such as washing, dressing and help at the toilet, meals, company, light household tasks, and regular medicines given at the times they are due once that has been agreed. The same carer each visit, chosen by the family.

Not this. Clinical tasks: setting up or adjusting a syringe driver, giving an injection, changing a dressing, or deciding a medicine dose. A carer is not a nurse.

How to ask. Search carers near you and message the ones who mention experience with a serious illness or a hospice team.

Free

District nurses

NHS, through the GP

Pain relief, syringe drivers, catheters, dressings and pressure care, plus the equipment that makes staying at home possible. Many areas have a night team for urgent visits.

Not this. They visit and move on to the next house, so nobody stays for the day or the night.

How to ask. Ask the GP for a district nurse referral, and for the out-of-hours number as well as the daytime one.

Free where offered

The hospice at home team

The local hospice charity

Nurses and trained staff from the local hospice, who can visit at home for symptom control, emotional support and, in many areas, a night sit.

Not this. Usually a limited number of visits or nights rather than daily cover, and not every hospice offers every service.

How to ask. Ring the hospice directly, or ask the GP or district nurse to refer. You can look up your nearest hospice through Hospice UK.

Free

The GP and specialist palliative team

NHS

Prescribing and adjusting medicines, referrals to a hospital palliative care team where needed, and advice out of hours when symptoms change.

Not this. A short appointment or a phone call, not somebody in the house through the day.

How to ask. Ask the surgery for a same-day palliative care query, and keep the out-of-hours number to hand.

No fee, but a real cost

Family and friends

You

The people who know them best, and who make the decisions. Family often do the company and the small daily things alongside whoever else is involved.

Not this. Doing every visit, every night and every decision alone tends to wear a family carer down faster than anyone plans for.

How to ask. Share the load with a paid carer or the free services rather than carrying all of it, and ask about respite care if it is getting to be too much.

What the NHS and the local hospice can offer varies by area and cannot be promised from a web page. Ask the GP or the hospice directly what is available where you live.

The clearest line is the clinical one. A carer is not a nurse: setting up or adjusting a syringe driver, giving an injection, changing a dressing or deciding a medicine dose all stay with the district nursing team. What carers are not allowed to do sets that boundary out in full. What a carer is well placed to do is notice a change between visits, a wound that looks different, a new confusion, a meal left untouched, and pass it on, because they are often in the house for longer and more often than anyone else on the list.

If the illness reaches the point where nights become the harder part, night care at end of life covers who can be in the house after dark and when a paid night carer is worth adding, and our guide to care at home at this stage covers the wider picture once the final weeks are closer.

Choosing the right carer

Choosing a carer with the right experience, and what to check yourself

Every carer found through PrimeCarers has had their identity and right to work checked, an enhanced DBS certificate seen, and an online interview completed, before their profile ever appears. None of that confirms experience with a particular illness, or how someone behaves in a hard moment, and that part is for the family to ask about directly.

Before you decide

0 of 7 ticked

Before you interview

At the interview

Once care has started

Background checks on a private carer sets out exactly what each of the four checks covers and what they do not, how we vet every carer covers the process PrimeCarers runs before a profile appears, and private carer qualities has more on what to look for beyond the paperwork.

What it costs

What this costs, and what can help pay for it

Costs depend entirely on how much help is needed, from a couple of visits a week to a live-in carer once the illness has advanced. The figures below are what carers on PrimeCarers charge, with our fee included, next to an agency for comparison.

An hourly visit

A carer on PrimeCarers
£18 to £25 an hour
A care agency
£28 to £35 an hour

A sleeping night

A carer on PrimeCarers
£130 to £145
A care agency
From £150

A waking night

A carer on PrimeCarers
£150 to £160
A care agency
Up to £240

Live-in, a week

A carer on PrimeCarers
From £1,050
A care agency
From £1,400

PrimeCarers rates, checked 5 September 2026, our fee included. A visit is booked in half hours with a one-hour minimum.

Money is often the thing that stops a family asking for help at all, and there are three questions worth asking before ruling it out. Has anyone asked the GP or the hospital team whether a fast-track application to NHS Continuing Healthcare applies, since where it is agreed the NHS funds the whole package, including a carer the family chooses through a personal health budget. Is Attendance Allowance in payment, since it is not means-tested and can be claimed under special rules with no waiting period where a clinician says it applies. And if the strain is falling on one family member, is respite care end of life care? and caring for the caregiver both cover ways to get a break built in rather than added as an afterthought. The cost of live-in care sets out the fuller picture once daily visits are no longer enough.

How to start

From this page to a carer starting this week

Four steps, and the checking is already done before a carer's profile appears.

  1. 1

    Write down what a visit needs to cover

    Today
    Personal care tasks, medicines by name and time if a carer will be prompting or giving them, what matters most to the person, and what should be passed to the district nurse.
  2. 2

    Search carers near you

    Free
    Every profile shows a carer's rate, experience and reviews, and confirms that their identity, right to work and enhanced DBS have already been checked and their online interview completed.
  3. 3

    Talk to two or three, and ask about experience

    This week
    Send them the notes you wrote down, ask about illnesses or conditions they have supported before, and ask how they would keep the family informed.
  4. 4

    Book the first visits, then adjust

    Week 1
    Start with what you are sure of and add hours as needs change. Hourly visits need 48 hours' notice to change, so very little is lost by starting sooner rather than later.

Questions

Questions families ask about private carers in palliative care

Palliative care is for anyone with a serious or life-limiting illness and focuses on comfort and quality of life rather than a cure. It can start as soon as the diagnosis is made and run for months or years, often alongside other treatment. End of life care is the part of palliative care for someone thought to be in roughly their last 12 months. Our guide to care at home at that later stage covers what changes as things become more urgent.

Yes, within limits agreed with the family: regular medicines given at the times they are due, such as tablets, is common once that has been discussed and written down. Clinical tasks stay with the district nurses, including setting up or adjusting a syringe driver, giving an injection, or changing a dressing. What carers are not allowed to do covers the full boundary.

Some do, and some who choose to specialise in this kind of care go on to complete further training such as the Level 2 or 3 Diploma in Adult Care, the qualification that replaced the old NVQ in Health and Social Care. PrimeCarers checks a carer's identity, right to work and enhanced DBS, and interviews them online, but it does not check qualifications or training, so ask a carer directly about their experience. What to look for in a private carer goes further into this.

On PrimeCarers, £18 to £25 an hour for a visit, £130 to £160 for a night depending on whether it is sleeping or waking, and from £1,050 a week for live-in care, all with our fee included. An agency charges £28 to £35 an hour for the same visit. The cost of live-in care covers what a full week tends to look like.

It can, through NHS Continuing Healthcare. Where the condition is changing quickly, a doctor or nurse can complete a fast-track application that skips the usual assessment, and where it is agreed the NHS funds the whole package, including a carer chosen by the family through a personal health budget. Our guide to NHS Continuing Healthcare covers eligibility and how to ask for it.

Yes, for anyone over State Pension age who needs help with personal care or supervision. Where a clinician believes the illness may be terminal, it can be claimed under special rules, with the higher rate paid straight away and no six-month wait. Our Attendance Allowance guide covers who qualifies and how to claim.

Often within a few days. Carers on PrimeCarers already have their identity, right to work and enhanced DBS checked and their online interview completed before their profile appears, so the time it takes is mostly down to how quickly the family can message a few carers and speak to them on the phone. Visits can start as soon as both sides agree, and can be adjusted with 48 hours' notice as needs change.

If you need help at home

Start with our guide to private carers

Hire a carer directly, without an agency. What it costs, what a carer does day to day, and how to hire one directly.

Carers near you

Find a carer with the right experience

Search vetted carers near you, see their experience and reviews, and speak to two or three before you decide. Free to search, free to message.

Free to searchNo obligationVetted & insuredYou choose the carer