Elderly care

Help for a parent who is getting older

From the first worry to round-the-clock care: how to spot what they need, the conversations nobody wants to have, and the kind of help that lets them stay in their own home. It is written for the sons and daughters who are doing the worrying.

Free · No obligationEnhanced DBSID and right to workInterviewed onlineYou choose the carer

3,500+ DBS-checked carers across the UK

Not sure where to start? Find their stage on the ladder or call 0203 369 3624

Watercolour of an older woman in her armchair at home with a carer beside her

How much help do they need?

Five steps most families recognise

Ageing rarely announces itself. It shows up as small things you notice on a visit. Find the step that sounds like now, and see what tends to help at that point.

Nobody climbs this in order and nobody has to reach the top. Most families sit at step two for years. Pick the one that sounds like this month.

Step 2 of 5

Needs a hand some days

What you might be noticing

  • Post piling up, bills missed
  • The fridge has less in it
  • Housework slipping
  • Lonely between your visits

What usually helps

A carer can come once or twice a week for shopping, a hot meal, company and a look around the house. Most families start here, and most wish they had started sooner.

Hourly visits

£18–£25 an hour

How it works

Read

The library

79 guides, sorted by what you are worried about

They are written to be read at eleven at night after a difficult phone call, and they are short, practical and specific to the UK.

Care for a condition

If there is a diagnosis, start there

The type of care follows from what the person needs, and what they need often follows from a condition. Each of these guides explains what a carer does day to day for it, and when needs tend to change.

How it works

From “something has to change” to a carer at the door

No assessment visits, no waiting list. Some families are talking to a carer the same day.

1

Search your postcode

See the carers who cover it, with photos, rates, experience and reviews. Filter by hourly, live-in or overnight.

2

Talk to the ones you like

Message them directly, or tell us what you need and we can suggest some carers to look at. The choice is always yours.

3

Meet before deciding

A call, a video chat or a visit, free and before anything is booked. A lot of families have a good idea within the first ten minutes.

4

Book, and change it as needs change

The contract and payment run through us, and visits booked here are covered by the carer insurance policy we arrange, within its terms. You can add visits, add nights, or move to live-in care as things change, and you only pay for care that happens.

Before a carer appears

What we check, and what we don't

Letting a carer into the home of someone you love takes trust. These are the checks every carer passes before their profile appears; their skills, training and references are for you to ask about.

See exactly what we check or call 0203 369 3624

Checks before a carer appears

An enhanced DBS check issued within the last 2 years (or Scottish PVG or Access NI), ID and right-to-work checks, and a recorded online interview, all before a carer appears. We do not check qualifications, training or references: their skills, training and references are for you to check with them.

Contracted and paid online

Visits booked through PrimeCarers are on our standard contract and paid securely online after the care happens, with no cash to hand over. Insurance for platform visits, within the policy’s terms (no clinical procedures).

A real person to talk to

A UK support team you can call about finding carers, bookings and payments, not a call centre script. The care itself is agreed between you and the carer.

Help when plans change

If your carer is unwell or away, call us and we will help you look for another carer. We cannot guarantee cover at short notice, so it is worth having a second carer you have already met.

Reviews

What families say about their carers

Photo of carer Margaret N

Margaret N

"Excellent - Lovely lady. My mother is so pleased with the work she does in helping her."

Read the full review
Photo of carer Julia S

Julia S

"Julia is a highly skilled and companionate carer who is able to give so much of herself and adapt to any situation."

Read the full review
Photo of carer Andres Felipe C

Andres Felipe C

"My son who he is caring for automatically welcomed Andres and can be heard laughing & having fun with Andres."

Read the full review

Read more reviews

Questions families ask

Elderly care, answered

Help for an older person with the parts of daily life that have become hard: shopping, cooking, washing, dressing, medication, getting out, and company. It ranges from a family member popping in, to a carer visiting a few hours a week, to a live-in arrangement with agreed daily support, sleep and breaks. Most of it can happen in the person’s own home. What elderly care means, in full.

Look at the house rather than asking them: the fridge, the post, their weight, whether they are drinking enough, any falls, missed medication, mood, and how the housework is going. Three or more slipping usually means it is time to talk. The eight signs and how to raise it.

Start earlier than feels necessary, share the load with a carer for the tasks you find hardest, and treat respite as part of the plan rather than a failure. Families who wait until crisis point end up with fewer choices. How to care for elderly parents and the challenges, named.

This is very common, and it is usually about dignity and the fear of losing control rather than about the help itself. Start with something they would accept from anyone (a cleaner, a companion for a walk), let them choose the person, and keep the first carer the same each visit. How to get someone to accept care.

On PrimeCarers hourly visits are £18 to £25 an hour, typically £20, with our fee included. Overnight care is £130 to £160 a night. Live-in care starts from £1,050 a week and is typically £1,120. The full cost guide.

Attendance Allowance is not means-tested and most older people who need daily help qualify for it. Councils contribute after a care-needs and financial assessment, and NHS Continuing Healthcare can cover everything where needs are mainly health-related. Funding explained.

In the UK, no. Adult children have no legal duty to care for or pay for a parent. Councils cannot make you, and a care home cannot bill you unless you have signed a guarantee. Many people choose to help anyway, which is a different thing. The legal position in detail.

Not if they have the mental capacity to decide for themselves, even if the decision seems unwise. If capacity is in doubt, decisions are made in their best interests under the Mental Capacity Act, and staying at home with support is often what that means. More on this.

For most people who want to stay at home, yes: familiar surroundings, one-to-one attention and their own routine. For a couple, live-in care is usually far cheaper than two care home places. A care home suits people who want company around them all day or need nursing that cannot be delivered at home. The living options, compared.

Most healthy people in their eighties can aim for 20 to 30 minutes of walking a day, split into shorter walks if that is easier, with a rest day when they need one. The point is regular movement, not distance. Our most-read guide.

The worry gets lighter once someone is going in

See the carers near your parent, with their experience, rates and reviews. Meet the ones you both like. Nothing is booked until you are sure.

Free to searchThey choose the carer with youChecked before they appearInsurance for platform visits, within the policy’s termsStart with one visit a week