Who we are
Started by a family who could not find the right care
PrimeCarers was started by James Bowdler, its founder, after his family went looking for care for his grandfather. In his words:
A few years ago my family were looking for care for my grandfather. We tried agencies, but they sent whichever carer suited their rota, and when we found one we liked, she was moved elsewhere for scheduling reasons. I started PrimeCarers so families like yours can find and work with good independent carers directly, and keep the carer they choose.
PrimeCarers is not a care agency and is not registered with the CQC, because it does not employ carers or provide care. Carers on the platform are self-employed and set their own rates. Families choose their carer and direct the care, and PrimeCarers handles the admin: contracts, invoicing, payments and insurance for visits booked through the platform.
You can meet the team you would speak to on our home page, and see what we charge on our pricing page.
The guides
Whose name is on the guides, and where the facts come from
The care guides on this site are published under James Bowdler's name, as founder of PrimeCarers. A few kinds of page are signed by PrimeCarers as a company instead, because no one person wrote them: the pages that compare care providers, and the press releases in our newsroom.
These are the rules we set for the guides.
- Guides show the month they were last updated, under the headline.
- We say what we check on a carer and what we do not. We check identity and right to work, require an enhanced DBS certificate (or PVG or Access NI) issued within the last two years, and carers record an online interview. We do not verify references, qualifications or training. How we check carers sets this out in full.
- The guides are general information. They are not medical, legal or financial advice, and for anything about a person's health their GP comes first.
If you find something wrong or out of date in a guide, please tell us at [email protected] or through our contact page.
Comparisons and data
How the comparison pages are checked
On the comparison pages, every fact about another company comes from that company's own website, the CQC, GOV.UK or Trustpilot, and links to the page it came from, with the date we read it. The sources are re-read each month. Where a provider no longer publishes a figure we say it is not published rather than keep an old one. Our own prices on those pages come from the same figures as the rest of the site rather than being typed in by hand. PrimeCarers is never listed first, and where another provider is stronger than us the page says so.
Changes from the monthly re-read are reviewed by a member of our team before they are published.
The company
The company behind PrimeCarers
PrimeCarers is registered at Companies House as Helper.Community Ltd, in England and Wales, company number 11035554. You can see the company's record on Companies House.
Our address is 7 Sloane Avenue, London SW3 3JD. You can call us on 0203 369 3624 or email [email protected]. Journalists will find press contacts in the newsroom.