Disability care

Support for a disabled adult, on their terms

Personal care, help with daily living, getting out, work and study, overnight and live-in support, from a support worker the person chooses. For adults with a learning disability, autism, a physical disability or a brain injury who want their own life in their own home.

Free · No obligationEnhanced DBSID and right to workInterviewed onlineYou choose the carer

3,500+ DBS-checked carers, each profile listing the experience the carer describes

See the kinds of support or call 0203 369 3624

A support worker and a young disabled man laughing together at home

Kinds of support

Five kinds of help, and what a support worker does for each

Support for a disabled adult is rarely one thing. Most people use two or three of these, in an arrangement built around their week rather than a care plan built around a rota.

Support work and daily living

What a support worker does

  • Shopping, cooking and budgeting together, building skills rather than doing it all
  • Prompting with medication, appointments and the post
  • Routine and predictability: the same person, the same plan, changes explained in advance
  • Handling the phone calls, forms and officials that make independent living hard

Regular support worker

about £19.47 an hour

Choose the person, not the agency

The match matters more here than anywhere else in care

A support worker for a disabled adult is a colleague, a driver, a translator of bureaucracy and sometimes a friend, for years. With an agency you usually get whoever is free that day. On PrimeCarers the disabled person and their family look at real profiles, interview the people they like, and choose. The carer is self-employed, and before their profile appears we check their ID, right to work and enhanced DBS, and they record an online interview. We do not check qualifications, training or references. Visits booked through PrimeCarers are covered by the carer insurance policy we arrange, within its terms (no clinical procedures), and the contract and the payment run through us.

Personality first

A support worker is in someone’s life for hours a week. Shared interests and a matching pace matter more than a certificate.

Experience with this particular condition

Autism support is not the same as learning disability support, and neither is the same as spinal injury care. Profiles say what the carer has done, and it is worth asking them directly.

Same person, long term

Change is hard for many disabled adults. Choosing one carer who can commit for the long run works better than an agency rota.

The person chooses

Where the disabled adult can take part in choosing, they should. Interview together, and let them have the final say.

Nothing done to, everything done with

Good support builds independence. Ask a carer how they would step back as skills grow.

Paying for it

Funding for disabled adults works differently

Most support for disabled adults in the UK is at least partly publicly funded, and the money can usually be spent on a carer the person chooses. The rules vary by council and change; treat this as a map, and check the detail with your social worker or a benefits adviser.

Using a direct payment to pay a self-employed carer through PrimeCarers is common. Councils usually want to see the contract and payment records, which we provide. How to fund care at home.

How it works

From “something has to change” to a carer at the door

No assessment visits, no waiting list. Some families are talking to a carer the same day.

1

Search your postcode

See the carers who cover it, with photos, rates, experience and reviews. Filter by hourly, live-in or overnight.

2

Talk to the ones you like

Message them directly, or tell us what you need and we can suggest some carers to look at. The choice is always yours.

3

Meet before deciding

A call, a video chat or a visit, free and before anything is booked. A lot of families have a good idea within the first ten minutes.

4

Book, and change it as needs change

The contract and payment run through us, and visits booked here are covered by the carer insurance policy we arrange, within its terms. You can add visits, add nights, or move to live-in care as things change, and you only pay for care that happens.

Before a carer appears

What we check, and what we don't

Letting a carer into the home of someone you love takes trust. These are the checks every carer passes before their profile appears; their skills, training and references are for you to ask about.

See exactly what we check or call 0203 369 3624

Checks before a carer appears

An enhanced DBS check issued within the last 2 years (or Scottish PVG or Access NI), ID and right-to-work checks, and a recorded online interview, all before a carer appears. We do not check qualifications, training or references: their skills, training and references are for you to check with them.

Contracted and paid online

Visits booked through PrimeCarers are on our standard contract and paid securely online after the care happens, with no cash to hand over. Insurance for platform visits, within the policy’s terms (no clinical procedures).

A real person to talk to

A UK support team you can call about finding carers, bookings and payments, not a call centre script. The care itself is agreed between you and the carer.

Help when plans change

If your carer is unwell or away, call us and we will help you look for another carer. We cannot guarantee cover at short notice, so it is worth having a second carer you have already met.

Reviews

What families say about their carers

Photo of carer Margaret N

Margaret N

"Excellent - Lovely lady. My mother is so pleased with the work she does in helping her."

Read the full review
Photo of carer Julia S

Julia S

"Julia is a highly skilled and companionate carer who is able to give so much of herself and adapt to any situation."

Read the full review
Photo of carer Andres Felipe C

Andres Felipe C

"My son who he is caring for automatically welcomed Andres and can be heard laughing & having fun with Andres."

Read the full review

Read more reviews

Questions families ask

Disability care, answered

In practice there is no difference that matters. "Carer" tends to be used for personal care and older people; "support worker" for help with daily living, getting out, work and study for disabled adults. Many people on PrimeCarers do both, and families use whichever word fits. What counts is what the person needs and who does it well.

Yes. Support can be a few hours a week, daily visits, overnight cover or a live-in personal assistant from £1,050 a week, and the council can fund it through a direct payment. Which works out cheaper depends on how many hours are needed and what a placement would have cost, so compare the two on your own numbers rather than assuming either way. The kinds of support and supported living versus care at home.

Search with a postcode, look for carers whose profiles list learning disability or autism experience, and interview them with the person they will support. Consistency and personality matter most, so choose one person you can keep rather than an agency rota. Choosing the person.

Usually, yes. A direct payment is there to be spent on meeting assessed needs, and a self-employed carer you choose is a common way to do that. You get a written agreement between you and the carer, and payment runs through PrimeCarers, so the invoices for the visits you booked are there when the council reviews your spending. Check with your council’s direct payments team before you start, as rules differ. How direct payments work and the types of care funding.

Carers set their own rates. Hourly support is £18 to £25 an hour, typically £19.47, with our fee included. Overnight support starts from £130 a night and live-in from £1,050 a week, more for complex needs. The full cost guide.

Yes. Support during the working or studying day, including personal care and help getting there, is a normal part of the role, and Access to Work can fund it. Discuss what the employer or college provides first so the support fills the gap.

Some carers have done this work before and say so on their profile, but that is their own account and we do not record or check training, so ask them directly and ask to see what they hold. Clinical tasks are a separate question: they come from the NHS community team, or a nurse formally delegates the task to a named person and trains them for it, with a written plan in the house. Search the profiles yourself and talk to the people who look right; we introduce carers rather than choosing one for you. How delegated healthcare tasks work, complex care at home and what carers are not allowed to do.

Start with a meeting somewhere familiar, keep the first visits short and predictable, and keep the same carer. Profiles show a photo and a bio so the person can look before meeting, and you can talk to as many carers as you like before booking anything. Autism support at home covers running an introduction and what to put in writing first.

Every carer has passed an Enhanced DBS (or PVG / Access NI), ID and right-to-work checks and an online interview before appearing in a search. We do not check qualifications or training. Visits booked here are covered by insurance we arrange for the carer, within its terms, which does not cover medical procedures. What we check, and what we don’t.

Yes. Respite for the family carer of a disabled adult is often funded after a carer’s assessment, and can be a few hours a week or a live-in carer for a fortnight. Respite care.

Guides

Read next

Guides on personal care, choosing a carer, and the conditions these pages cover.

Their own home, their own support worker

See the carers and support workers near you, with their experience and rates, and interview the ones you like for free.

Experience shown on every profileInterview before decidingDirect payments welcomeSame person, long term