The short answer
- Start with the hardest part of the dayFor most people that is the morning, and an hour every day is the usual first booking.
- Count the tasks rather than the worriesAdd up what a carer would do in each visit. Forty minutes of washing and dressing plus twenty of breakfast is an hour.
- Fewer, longer visits work betterTwo one-hour visits do more than four half-hour ones, and the minimum visit on PrimeCarers is an hour anyway.
- Over 35 hours, look at live-inThree visits a day plus the weekly jobs comes to 30 to 40 hours. Live-in care starts at £1,050 a week and covers nights.
Figures are what families pay on PrimeCarers, £18 to £25 an hour with our fee included. Agencies charge £28 to £35 for the same visit.
Work it out
Tick what they need help with
A carer plans a visit around tasks, so that is how to work out the hours. Tick the tasks and say how many days a week, and the week is built for you.
Start from a common situation
An hour every morning to get the day started. The most common first booking.
Your week
7 visits a week
What that costs on PrimeCarers
£126 to £175 a week
At £18 to £25 an hour with our fee included. Most families pay about £140.
This is a guide rather than a care plan. Visits are booked in half hours with a one-hour minimum, which is why a 55-minute morning shows as an hour.
Five levels of need
What a week looks like at each level
Almost every arrangement falls into one of five bands. Find the one that sounds like your parent and you have a starting point for hours and cost.
| Visits | Hours a week | Who this suits | A week on PrimeCarers | |
|---|---|---|---|---|
| A few visits a week | 2 to 4 visits | 2 to 6 hours | Mostly independent. Tablets, a hot meal, someone checking in. | £36 to £150 |
| Every day, once | 7 visits | 7 to 10 hours | Needs help to start or end the day, and is safe alone in between. | £126 to £250 |
| Every day, twice | 14 visits | 14 to 21 hours | Personal care morning and evening, meals at both ends, medication on time. | £252 to £525 |
| Three visits a day | 21 visits | 21 to 35 hours | Cannot safely prepare food, is unsteady, or is confused for parts of the day. | £378 to £875 |
| Over 35 hours | Consider live-in | 35+ hours | Needs someone around most of the day. Live-in care costs about the same and covers the night too. | from £1,050 (live-in) |
A few visits a week
- Visits
- 2 to 4 visits
- Hours a week
- 2 to 6 hours
- Who this suits
- Mostly independent. Tablets, a hot meal, someone checking in.
- A week on PrimeCarers
- £36 to £150
Every day, once
- Visits
- 7 visits
- Hours a week
- 7 to 10 hours
- Who this suits
- Needs help to start or end the day, and is safe alone in between.
- A week on PrimeCarers
- £126 to £250
Every day, twice
- Visits
- 14 visits
- Hours a week
- 14 to 21 hours
- Who this suits
- Personal care morning and evening, meals at both ends, medication on time.
- A week on PrimeCarers
- £252 to £525
Three visits a day
- Visits
- 21 visits
- Hours a week
- 21 to 35 hours
- Who this suits
- Cannot safely prepare food, is unsteady, or is confused for parts of the day.
- A week on PrimeCarers
- £378 to £875
Over 35 hours
- Visits
- Consider live-in
- Hours a week
- 35+ hours
- Who this suits
- Needs someone around most of the day. Live-in care costs about the same and covers the night too.
- A week on PrimeCarers
- from £1,050 (live-in)
Costs use £18 to £25 an hour, the range most carers on PrimeCarers charge, with our fee included. A council care needs assessment will place your parent in a similar band, and it is free to ask for one.
Most families move down this table over a year or two rather than landing in the right row first time. That is normal, and it is one of the reasons to book visits with a carer you choose rather than a package from an agency: adding a lunch call is a conversation, not a new contract. If your parent's needs are changing quickly, ask the council for a care needs assessment; it settles the question of what they need and opens the door to funding.
What fits in a visit
The four kinds of visit, and what each one covers
Carers plan a week around the same four visits. Knowing what fits in each one stops you booking an hour for a job that takes twenty minutes, or twenty minutes for a job that takes an hour.
The morning call
1 to 1½ hours, 7 to 10am
The lunch call
1 hour, 12 to 2pm
The tucking-in call
1 hour, 5 to 9pm
The weekly jobs
1½ to 2 hours, once or twice a week
A visit on PrimeCarers is booked in half hours with a one-hour minimum, and that is deliberate. Fifteen and thirty minute calls are how agencies fit a rota together, and they are where care goes wrong, because the carer is watching the clock and the person feels processed. Anything unexpected, such as a wet bed, a fall or a bad morning, then puts the whole day behind. An hour gives both of them enough time. The hourly care guide has a fuller list of what carers do in each visit.
When to add hours
Signs the visits should go up
Needs rarely jump suddenly. They change slowly, and the family is usually the last to notice because they see the person every day. Tick anything that has been true in the last month.
Has any of this happened this month?
0 of 9 ticked
Eating and drinking
Safety
You
Three or more ticks usually means one more visit a day. If most of them are ticked and your parent is confused for parts of the day, read the dementia care guide before you decide anything: the answer may be a different kind of care rather than more of this one.
Fewer, longer visits
Why two good visits beat four rushed ones
If the budget only stretches to a certain number of hours, spend them in bigger blocks. The person gets a proper visit, and the carer has time to notice things. More of what you pay for goes on care rather than on travel.
What works
- One hour in the morning rather than two half hours at either end
- The same carer for every visit, so they notice a change in a week
- A lunch call three days a week before a morning call seven days a week, if eating is the problem
- A weekly two-hour visit for shopping and housework, so the daily visits stay about the person
- A written care plan the carer can add to, so the family sees what happened
What tends to fail
- Fifteen or thirty minute calls, which are over before anything much has been finished
- A different carer each day, which is what an agency rota usually means
- Booking to the minute and hoping nothing goes wrong
- Squeezing the shopping into the morning call, so the wash gets rushed
- Adding hours out of guilt rather than need, when the tasks are what should decide it
The 35-hour point
When visits stop adding up
There is a number of hours a week at which live-in care costs about the same as visits and does far more. On PrimeCarers it is roughly 35.
35 hours
Three visits a day plus the weekly jobs is 30 to 40 hours a week: £630 to £875 in visits. Live-in care starts at £1,050 a week, and the carer is there at night too.
PrimeCarers rates, August 2026, fee included.
The switch is not only about money. At three visits a day the gaps between them are where things go wrong, whether that is a fall at 11am, a missed lunch or the front door left open at 4pm. A live-in carer is there for those gaps. It needs a spare room and it is a bigger decision, so read how live-in care works and the cost of live-in care before you commit. If nights are the problem rather than days, overnight care a few nights a week is often the better first step.
How to start
From this page to the first visit
Four steps, and the first two are free. Most families have a carer in place within a week.
- 1
Write down the week
TodayUse the estimator above and note the visits, the days and what each visit is for. This becomes the care plan the carer works from. If you want the council involved, ask for a care needs assessment at the same time; it can take a few weeks and you do not have to wait for it. - 2
Look at carers near you
FreeSearch hourly carers by postcode. Every profile shows the carer's rate, experience, reviews and availability, and every carer has interviewed online, and their identity, right to work and enhanced DBS are checked before they appear, and they are insured while they work. - 3
Talk to two or three
This weekMessage them with the week you wrote down. Ask about the mornings you are worried about. Most families make their choice on the phone call rather than from the profile. - 4
Book the first week, then adjust
Week 1Start with what you are sure of, an hour every morning for example, and add a lunch call in week two if the carer says it is needed. Visits can go up or down whenever you like; there is no package to renegotiate.
Questions
Questions families ask about hours
It depends entirely on what they can no longer do alone. A person who needs help getting up and dressed needs about 7 hours a week (an hour every morning). Someone who needs help at both ends of the day needs 14. Three visits a day is 21 or more, and above about 35 hours live-in care usually makes more sense. Use the estimator on this page to build the week from the tasks rather than guessing a number.
There is no minimum. On PrimeCarers you can book a single one-hour visit a week if that is all that is needed, and many families start with two or three lunchtime visits. The minimum length of a visit is one hour, because shorter calls are rarely good care.
An hour is the shortest visit worth booking. Personal care in the morning usually takes 40 minutes on its own, and breakfast and medication add another 20. Agencies sell 15 and 30 minute calls to fit their rotas, and those are the visits families complain about most. Book an hour, or an hour and a half if there is a shower involved.
Yes, if you ask for a care needs assessment. A social worker or occupational therapist looks at what your parent can and cannot do and writes a care plan with hours attached. It is free, it does not depend on income, and if your parent has less than £23,250 in savings the council may pay towards the hours. How to ask for one.
Per hour the price is the same on PrimeCarers, £18 to £25 whether the visit is one hour or three. Longer visits are better value because more of the hour is care rather than arriving and leaving, and because a carer with time notices the things that stop a hospital admission. Some carers charge a lower rate for shifts of six hours or more.
At roughly 35 hours a week. At £20 an hour that is £700 a week in visits, and live-in care on PrimeCarers starts at £1,050 a week with the carer there day and night. The cost of live-in care has the full comparison.
Yes, whenever you need to. You agree visits directly with your carer, so adding a lunch call or dropping to weekdays only is a message, not a contract change. Most families adjust in the first fortnight once the carer has seen how the mornings go.
