The short answer
- Six things happen before and after the moveThe home assesses your parent, the money is settled, the contract is signed, the first invoice arrives, the date is fixed, and the care plan is reviewed. Who does each one depends on who pays.
- Tell your parent early and let them choose what they canEven when they cannot make the whole decision, they can usually choose the room, the chair, the photographs and the day. If they can make it, it is theirs to make.
- Take familiar things and a page about themLabelled clothes, their own chair or quilt if the home allows it, photographs, and one page for the staff about who your parent is and what they like.
- The first month is for settling, not judgingVisit in a pattern your parent can predict, raise small things with the manager early, and be ready for them to ask to come home.
This page starts once a care home has been decided. Whether a care home is right is covered in when home care stops being enough, and choosing one, from the CQC report to the contract terms, is in choosing a care home. The care at home or a care home guide sets the two side by side.
From offer to move day
The steps between the offer of a place and the move
Once a home has said it has a place, the same six things happen in the same order. What changes is who does them, because a place the council arranges runs through the council and a place your parent pays for runs through you and the home.
The stop
If your parent pays the fees
If the council arranges the place
Before a place is confirmed
The home assesses your parent
If your parent pays the fees
Someone from the home meets your parent, at home or on the ward, to check the home can meet their needs and to hear what they want. Be there if you can, and tell them what only the family knows.
If the council arranges the place
The council has already assessed your parent and written a care and support plan. The home still does its own assessment, and it should have a copy of the plan to work from.
Before anyone signs
The money is settled
If your parent pays the fees
The home gives you the weekly fee in writing. If your parent's savings are not far above £23,250, ask the council for a financial assessment now, so there is no gap when they fall below it.
If the council arranges the place
The council carries out a financial assessment and tells your parent in writing what they will contribute each week, and what the council will pay.
A few days before the move
The contract is signed
If your parent pays the fees
The contract is between your parent and the home. If your parent cannot sign, an attorney for their property and financial affairs, or a deputy, signs for them. Read it at home first.
If the council arranges the place
The council contracts with the home and is responsible for paying the full fee, including any top-up. Ask the council how your parent's own contribution will be collected.
The first week
The first invoice arrives
If your parent pays the fees
Ask before the move when it is due, what dates it covers, whether any of it is in advance, and whose name it is in. Pay it from your parent's money rather than your own unless you have agreed otherwise.
If the council arranges the place
The home should not bill your family for the council's share. If a request for money arrives from the home, check it with the council before you pay anything.
Agreed with the home
The date is fixed
If your parent pays the fees
Agree the day and the time with the home. Ask for a day when the staff who met your parent are on shift, and when you can stay for a few hours.
If the council arranges the place
The date is agreed between the council, the home and the family. If your parent is in hospital, the discharge team will be part of that conversation too.
The first two months
The first review
If your parent pays the fees
Ask the home when it will go through the care plan with you, and put that date in the diary before you leave on the first day.
If the council arranges the place
The statutory guidance says a light-touch review of the care and support plan should be considered 6 to 8 weeks after it is signed off, then a full review at least once a year.
The home's own assessment matters more than it sounds. It is how the home decides whether it can meet your parent's needs, and it is where the care plan the staff will work from begins. Care homes are required to assess a person's needs and preferences and to involve the person, and anybody lawfully acting for them, as much as they wish to be. Use that. Tell the assessor about the hearing aid that is never in, the tablets that have to be crushed, the time your mother likes to go to bed, and what she does when she is frightened. It is kinder to your parent if the staff know these things on the first night.
If the council is arranging the place, you will deal with a social worker as well as the home. The council has to contract with the home and pay the full fee, and it collects your parent's own contribution separately, so the paperwork you sign may be with the council rather than the home.
Telling your parent
Telling your parent, and involving them as far as they can be
However the decision was reached, your parent should hear about the move from somebody they trust, before it happens, and in words they can follow. What they can decide for themselves depends on their capacity to make this decision, which is a legal question as well as a family one.
What tends to help
- Telling them on a good day, somewhere familiar, with time to stay afterwards
- Saying plainly why, in terms of what has been going wrong for them
- Giving them the choices that are still open: which room, which chair, which photographs, which day
- Taking them to see the home before the move if they are well enough
- Coming back to it more than once, because one conversation is rarely enough
What tends to make it harder
- Telling them on the morning of the move, or letting a stranger tell them
- Saying it is only for a few days when it is permanent
- Asking them to agree to something they have already been told is decided
- Promising that they can come home whenever they want if that is not true
An adult is assumed to be able to make their own decisions unless it is shown that they cannot. That is the first principle of the Mental Capacity Act 2005, and it applies to where somebody lives. If your father understands the move, can weigh it up and can tell you what he wants, then the decision is his, even if the family disagrees with it. Capacity is judged decision by decision, so somebody who is confused about dates may still be able to decide where they live. Mental capacity and how it is assessed goes through how that is tested and who does it.
If your parent cannot make this decision, it is made in their best interests. That still means involving them. The Act says the person deciding must encourage them to take part as fully as they can, and must consider their past and present wishes and feelings and the beliefs and values they have held. If somebody holds a health and welfare lasting power of attorney, the decision to move into a care home falls to them; a property and financial affairs attorney cannot make it. Otherwise it is usually made by the council or the health professionals involved, after consulting the family. Lasting power of attorney explains the two kinds, and how to tell someone they need care has more on the conversation itself.
If one parent is moving and the other is staying at home, the move separates a couple as well as changing where one of them lives. Couples separated by care needs is written for that situation. And if the family is still not sure, or your parent is still saying no, it is not too late to look at care at home first. A carer living in the house costs from £1,050 a week on PrimeCarers with our fee included, and how live-in care works explains what that involves. You can search for carers near you and compare their rates before the date is fixed.
What to take
What to take, and what to leave behind
A room that looks like theirs helps a person feel that they live there. Ask the home before you pack what furniture it allows, what it provides and what size the room is, then take the things that make the place recognisable.
Packing for the move
0 of 10 ticked
Clothes
Familiar things
Papers and health
For the staff
The one-page profile is easy to leave until later, and it is what the staff need on the first day. Keep it to what a carer meeting your mother at 7am would want to know. If your parent has dementia, the Alzheimer's Society publishes a leaflet called This is me for exactly this purpose.
Leave behind jewellery with real value, large amounts of cash, bank cards your parent no longer uses, and anything irreplaceable that could be lost in a move. Ask the home how it looks after small sums of spending money and whether there is a lockable drawer.
The day itself
What the day of the move is like, and how to get through it
The day can be long and slow, with a lot of waiting and a lot of small tasks. Plan it so that your parent is not rushed, and so that you are not leaving at the worst moment.
- Before you set off
Set up the room first if you can
If somebody can go ahead with the chair, the quilt and the photographs, your parent arrives in a room that already has their things in it rather than watching boxes being unpacked.
- Arriving
Meet the person looking after them today
Ask to be introduced to the member of staff who will be with your parent this afternoon, by name. Tell them one or two things from the profile directly.
- The first hours
Stay for a meal or a cup of tea
Sit with your parent in the lounge or the dining room as well as the bedroom, so that the first time they eat there, somebody familiar is beside them.
- Before you leave
Hand over the practical things
Medicines, the profile, the contact numbers, and the name of the person the home should ring first. Agree when you will phone to ask how the evening went.
- Leaving
Say goodbye and say when you will be back
Tell them plainly that you are going and when you will next come. Slipping out without saying goodbye can leave somebody searching for you.
- That evening
Ring the home, not your parent
Ask the staff how the evening went, and ask whether a call to your parent tonight would help or unsettle them.
Your parent may be upset when you leave, and it can be hard to walk out of a room where they are crying. Staff in care homes see this on first days, and they are there to sit with your parent once you have gone. Ring the home later rather than going back in. If your parent settled after an hour and ate some supper, that was a good first day, even if it did not feel like one to you.
The first month
The first week, the first month, and the guilt
Settling in takes weeks rather than days, and there is no fixed timetable. What you can do is visit in a way that helps, keep an eye on the things that matter, and raise concerns while they are still small.
Visiting in the first weeks
A pattern they can predict
Settling in
Weeks rather than days
When they ask to come home
Hear what they are asking
Talking to the manager
Early and specifically
When your parent asks to come homeSection titled When%20your%20parent%20asks%20to%20come%20home
A parent in a care home may ask to go home, in the first week or months later. If your parent has capacity to decide where they live, they are entitled to leave, and that has to be taken seriously rather than managed. Talk to them about what is wrong, talk to the manager, and if they still want to go, speak to the council about care at home. Trial stays and coming home again covers how a return home is planned.
If your parent lacks capacity to decide where to live, and the arrangements in the home amount to a deprivation of their liberty, the home must ask the council for an authorisation under the Deprivation of Liberty Safeguards. Since June 2026, whether they amount to one depends on the whole situation, including whether your parent objects, rather than on a single test. A family member is usually appointed as their representative, and that person can ask for a review or challenge the authorisation in the Court of Protection. SCIE's guide to the safeguards sets out how they work.
Raising a concernSection titled Raising%20a%20concern
Start with the manager, in person or in writing, and keep a note of what was agreed. Every care home must have a complaints procedure. If that does not resolve it, the Local Government and Social Care Ombudsman looks at adult social care complaints, including care your parent pays for. If you think your parent is being harmed or neglected, contact the council's safeguarding team straight away; safeguarding adults and how to report explains how.
The guiltSection titled The%20guilt
You may feel guilty about the move. That can be true whether you once promised it would never happen, whether you were the one who could not keep going, or whether a hospital made the decision for you. The feeling does not mean the decision was wrong. It can sit alongside knowing that the move was needed, and that your parent is looked after through the night as well as the day. It can also come back each time you leave after a visit, and you may find it easier in some weeks than others. It helps to say it out loud to a friend or to your GP rather than carry it on your own. The wider question of what it means to hand care over to somebody else is covered in when to hand over to a professional.
The house and the money
What happens to the house and the money, and who to tell
A permanent move changes how your parent's money is assessed, and it means letting a number of organisations know their new address. Neither needs to be done on the day of the move, but both need doing in the first few weeks.
The Department for Work and Pensions
Pension and benefits
The council tax office for the old house
If it will stand empty
Banks, pensions and insurers
Letters to the right place
The GP, the dentist and the optician
Ask the home first
Royal Mail and the utilities
For the house
Anyone with a power of attorney
So they can act
The house is not counted in the council's means test while your parent lives in it. Once a care home move is permanent it is disregarded for the first 12 weeks, and after that it is counted unless a partner or certain other relatives still live there. Above £23,250 in capital your parent pays the full fee, with no limit on the total since the planned care cost cap was cancelled; self-funding explains how that works and what to watch as savings fall. If the fees would mean selling the house, a deferred payment agreement lets the council pay and be repaid from the property later, and the statutory guidance says councils should aim to have one ready by the start of week 13. If the council is paying, local authority funding sets out the financial assessment and what your parent keeps each week. If the move started as a trial, do not sell or give up a tenancy until it is confirmed as permanent.
Questions
Questions families ask about moving a parent into a care home
There is no set time. Look for signs rather than a date: whether your parent is eating and sleeping, whether they know the names of one or two staff, and whether they spend some of the day out of their room. If after the first month they are withdrawn, not eating or much more confused, raise it with the manager and ask for the GP to see them.
You may be told this, but there is no rule that says you must. Care homes must support residents to receive the visitors they want. What usually helps is predictability, so short visits at regular times are a reasonable middle course. Tell your parent when you will next be there.
Start with the feeling rather than the fact. Ask what she misses, or what has upset her today, and answer that. If she can decide where she lives, her wish to leave has to be taken seriously and talked through with the manager and, if it persists, the council. If she cannot, the home should have asked the council for a Deprivation of Liberty Safeguards authorisation, and you can ask about it.
That depends on the size of the room and on the home's own rules, including its fire safety rules. Ask before the move what the room contains, what can be taken out, and whether his own chair, bedside table or bedding can go in. Smaller things, such as photographs, a clock and a radio, take up little room and are worth asking about at the same time.
If your parent pays their own fees, the invoice comes from the home and is paid from their money, by them or by an attorney. Ask before the move when it is due and whether any of it is in advance. If the council arranges the place, the council pays the home and collects your parent's contribution, so the family should not be billed for the council's share.
Only in exceptional circumstances, where a visit would pose a significant risk to your parent or others that precautions cannot manage. Since April 2024 care homes in England have had to support residents to receive visits, and CQC regulation 9A sets out the rule. Where the resident and a visitor want different things, the resident's wishes come first.
