The short answer
- Fix the days and the timesVisits on the same days at the same hour give the week a shape, and give your relative something to look forward to.
- A good visit does not need a trip outConversation, a meal at the table, a hobby, a letter or a video call to family all happen in the house.
- Going out again starts at the doorstepIf going out becomes possible, it comes back in small steps, with the GP or a physiotherapist involved first.
- Tell the GP and the pharmacyTell the GP surgery that your relative cannot get there, and ask the pharmacy whether it delivers.
Carers offering companionship on PrimeCarers charge £15 to £20 an hour with our fee included. Three two-hour visits a week comes to £90 to £120.
A week of visits
A week built around regular visits, with something in each day
For somebody who cannot get out, one day can look very like the next. Regular visits on fixed days give the week a shape, and the other calls and visits can be arranged around them.
Companionship care is regular time with somebody your relative gets to know: conversation, meals, hobbies and light jobs, rather than washing and dressing. It suits a person who is housebound well, because what they are missing is company and contact with the world outside. The reasons somebody stops going out vary. It may be a fall and the fear of another, frailty after a spell in hospital, breathlessness that makes the front step feel like a hill, or a fear of being somewhere they cannot easily get home from. The week below works for any of them.
- Companion visit
- Family, friends and volunteers
- A service that comes to the house
Monday
Companion visit, 12 to 2pm
Lunch together, then the post
The carer cooks a lunch your relative chose and they eat it at the table. Afterwards they open the post, write a card to a grandchild and put the week on the calendar.
Family, friends and volunteers, Evening
A phone call from family
At the same time each Monday, so it is expected rather than hoped for.
Tuesday
Family, friends and volunteers, 11am
A volunteer telephone call
A befriending scheme's weekly call at an agreed time. Monday's card and lunch give them something to talk about.
Wednesday
Companion visit, 2 to 4pm
A hobby at the table, and a few minutes outside
A jigsaw, seed trays or the box of photographs. If the weather allows and your relative feels up to it, a cup of tea on the doorstep or a slow turn round the garden with the carer alongside.
Family, friends and volunteers, 6pm
A video call with the grandchildren
The carer set the tablet up on Monday so it needs one tap.
Thursday
A service that comes to the house, When due
Library books brought to the door
From the council's home library service, on the round the library sets. Once a month, a visiting hairdresser comes on the same morning.
Friday
Companion visit, 12 to 2pm
The shopping list, lunch and the weekend plan
They write the list and place the online order together, eat, and settle who is calling or visiting at the weekend. The carer tells the family anything they have noticed.
Saturday
Family, friends and volunteers, Afternoon
A family visit
News from outside, the things the online order missed, and time together that is not spent on jobs.
Sunday
Family, friends and volunteers, Morning
A visitor from church, or an old friend on the phone
If their church or faith group visits people at home, ask for a regular slot. Where faith is not part of the week, a weekly call with a friend fills the same place.
An example, not a standard week. 3 visits of 2 hours is 6 hours a week, which comes to £90 to £120 with carers on PrimeCarers, usually about £108, with our fee included. Each carer sets their own rate.
Three things make a week like this work. The first is that the visits happen on the same days at the same time, so your relative knows on Sunday night that somebody is coming on Monday at twelve. A visit that moves around is harder to look forward to. The second is that each visit leaves a thread for the next one: a card to post, a jigsaw half done, a recipe to try on Friday. The third is that the days without a visit still have one fixed point in them, a phone call, a volunteer or a delivery, so no day is left empty.
The companion visits in the example are two hours long. That is the usual length for a companionship visit on PrimeCarers, and the shortest booking is one hour. What a companion visit looks like, hour by hour walks through one visit from arriving to leaving. If family, friends and free services already fill most of the week, how to help a lonely elderly person covers building a week out of those first, with a paid companion for the days nobody else can do.
Company at home
What a companion does when going out is not possible
A visit that stays inside the house is still a full visit. Most of what a companion does needs a table, a kettle and time.
Conversation
Every visit
Meals together
Lunch or tea
Hobbies at the table
Chosen by them
Letters, cards and phone calls
Keeping in touch
Video calls to family
Set up once
The garden or the doorstep
When the weather allows
The NHS advises older adults to be physically active every day, even if it is only light activity, and to break up long periods of sitting. Getting up to make the tea together or to walk to the window counts. The NHS also publishes gentle sitting exercises that can be done in a chair at home, and says to check with a GP or a health professional involved in their care if you are unsure they are suitable. A companion can do them alongside your relative as company. They do not replace exercises set by a physiotherapist.
What carers do with clients on a companionship visit has more ideas, matched to how your relative feels on the day. A companion will also do the light jobs that keep a house going while they are there, such as the washing up, a load of laundry or changing a bed, and companionship with light housekeeping sets out where that stops. Washing, dressing and help in the bathroom are personal care, which is a different kind of visit.
Services that come to you
Bringing the outside world into the house
Several services that you would normally leave the house for can come to the door for somebody who cannot get out. Each one adds another visitor to the week, and a companion can help make the calls.
| What it brings | How to ask | |
|---|---|---|
| A home library service | Books, large print and audiobooks delivered to the door and collected again. | Ring the council library service. GOV.UK says many areas have a home library service or a mobile library. |
| A sight test at home | An optometrist visits to test their eyes, instead of your relative going to the optician. | Ask a local optician which firms do home visits. The NHS explains who can have a free mobile sight test. |
| A visiting hairdresser | A haircut or a set at home, and half an hour of conversation with it. | Ask neighbours, the church or the GP surgery who visits locally, and book a regular slot. |
| A church or faith visitor | Company from their own congregation. | Ring the minister, priest, imam or the place of worship they used to go to. |
| A volunteer befriender | A weekly visit or telephone call from a volunteer, at no charge. | Ring a befriending charity or ask the GP surgery about social prescribing. |
| Family and old friends | The people who knew them before, on the phone, by video or at the door. | Give each person a regular day, so the calls are spread across the week. |
A home library service
- What it brings
- Books, large print and audiobooks delivered to the door and collected again.
- How to ask
- Ring the council library service. GOV.UK says many areas have a home library service or a mobile library.
A sight test at home
- What it brings
- An optometrist visits to test their eyes, instead of your relative going to the optician.
- How to ask
- Ask a local optician which firms do home visits. The NHS explains who can have a free mobile sight test.
A visiting hairdresser
- What it brings
- A haircut or a set at home, and half an hour of conversation with it.
- How to ask
- Ask neighbours, the church or the GP surgery who visits locally, and book a regular slot.
A church or faith visitor
- What it brings
- Company from their own congregation.
- How to ask
- Ring the minister, priest, imam or the place of worship they used to go to.
A volunteer befriender
- What it brings
- A weekly visit or telephone call from a volunteer, at no charge.
- How to ask
- Ring a befriending charity or ask the GP surgery about social prescribing.
Family and old friends
- What it brings
- The people who knew them before, on the phone, by video or at the door.
- How to ask
- Give each person a regular day, so the calls are spread across the week.
Each service is run locally and decides its own terms. Ask them directly what they offer where your relative lives.
Most of these start with a phone call, and a companion can make it with your relative during a visit. You can find your local library service on GOV.UK by postcode. The NHS page on free NHS eye tests says that somebody eligible for a free NHS sight test may also be entitled to a mobile sight test at home if they cannot leave home unaccompanied because of a physical or mental illness or disability. If your relative's sight is failing as well, sight loss and care at home covers what helps.
The free routes to company are set out in befriender, volunteer or paid companion, with who to ring for each. A volunteer and a paid companion can work alongside each other: the volunteer's call on a Tuesday, the companion on Monday, Wednesday and Friday.
Going out again
When going out becomes possible again, build up to it slowly
For some people, staying in is permanent. For others, it followed a fall or an illness and can change. Where it can, it tends to come back in small steps, each one done a few times before the next.
One reason somebody stops going out is fear of falling, and that fear can feed itself. Doing less weakens the legs and the balance, which makes a fall more likely, which makes going out more frightening. Fear of falling explains that cycle and what the NHS and NICE say breaks it. The NHS says exercises to improve strength, balance and flexibility can help somebody who has fallen or is worried about falling feel stronger and more confident on their feet, and that a GP is the person to see if you are worried about balance or mobility. For the strength and balance work itself, how to get physiotherapy at home and keep the exercises going covers the NHS and private routes.
- 1
Talk to the GP or a physiotherapist first
Before anything elseAsk whether your relative could be referred for strength and balance work, and whether they need a walking aid. The steps below go better with a professional's advice behind them. - 2
The doorstep and the garden
A few visitsOpening the door, standing on the step, sitting outside with a drink. The companion is alongside, and the visit ends before your relative is tired. - 3
To the gate, then the end of the road
When the step feels ordinaryA short walk with a known turning point and a chair to come back to. If a walking aid has been fitted, it goes every time. - 4
A short trip with a known place to sit
When the walk feels ordinaryA café, the corner shop or a neighbour's house, somewhere close with a seat and a toilet, and a plan for coming home early if it is not going well. - 5
A regular outing
Once it feels possibleThe hairdresser, a lunch club or a friend's house on the same day each week, so going out becomes part of the rhythm rather than an event.
A step back is part of this, not a failure. A chest infection or a bad week can mean a few visits at the doorstep again before the next walk. If a walking aid is part of the plan, walking aids and how to choose one explains why it should be fitted by a physiotherapist or occupational therapist rather than bought from a photograph.
If fear of going out is the main thing keeping your relative in, rather than their legs or their breathing, that is worth raising with the GP in its own right. The NHS page on agoraphobia says it should be possible to arrange a telephone consultation for somebody who does not feel ready to visit the surgery, and that people can refer themselves to NHS talking therapies without seeing a GP. A companion can help with the phone call. Treatment is for the GP or a therapist to decide.
Noticing changes
Changes a companion may notice, and who to tell
A person who does not go out is seen by fewer people, so a change can go unnoticed for longer. A companion who visits the same person every week is well placed to spot one. The carer does not diagnose anything, but they can tell you so it reaches the GP.
Worth telling the family, and then the GP
0 of 6 ticked
Mood
Eating
Skin and moving
The NHS pages behind that list are on low mood and loneliness in older people, malnutrition and pressure ulcers. Mental health in later life covers telling a bad week from something the GP should see, and what to do if you are worried about their safety today. Agree with the carer at the start how they will tell you, whether that is a message after each visit or a call if something changes, so nothing waits for the next time you happen to speak.
What it costs
What a week of companion visits costs, and the terms that apply
The cost depends on the number of hours, and the hours depend on how much of the week needs filling once family and free services are counted.
| Hours a week | On PrimeCarers, a week | Through an agency, a week | |
|---|---|---|---|
| 2 two-hour visits | 4 hours | £60 to £80 | £112 to £140 |
| 3 two-hour visits | 6 hours | £90 to £120 | £168 to £210 |
| 5 two-hour visits | 10 hours | £150 to £200 | £280 to £350 |
2 two-hour visits
- Hours a week
- 4 hours
- On PrimeCarers, a week
- £60 to £80
- Through an agency, a week
- £112 to £140
3 two-hour visits
- Hours a week
- 6 hours
- On PrimeCarers, a week
- £90 to £120
- Through an agency, a week
- £168 to £210
5 two-hour visits
- Hours a week
- 10 hours
- On PrimeCarers, a week
- £150 to £200
- Through an agency, a week
- £280 to £350
PrimeCarers figures use £15 to £20 an hour, the range carers offering companionship charge, with our fee included. Agency figures use £28 to £35 an hour for an hourly visit.
The example week at the top of the page is 6 hours, usually about £108. How much does a companion carer cost? sets out other patterns. When you are ready to look for somebody to visit your relative regularly, you can search for carers near you and compare their rates before you sign up to anything.
PrimeCarers is an introductory service, not a care agency. Carers are self-employed, set their own rates, and you choose who visits. Before a carer's profile appears, they have had an identity check, a right to work check and an enhanced DBS check on the Update Service, and have been interviewed online. We do not check qualifications, training or references, so what a carer says about their experience is their own account, for you to ask them about. Separately from those checks, every visit booked through PrimeCarers is insured, by the carer's own policy or by cover PrimeCarers arranges where they do not hold one.
Some of the cost may not have to come from savings. Attendance Allowance is a benefit for people over State Pension age whose illness or disability means they need help caring for themselves or somebody to supervise them, and GOV.UK says it is not means tested. A council care needs assessment is free to ask for and can lead to help with the cost. PrimeCarers does not give financial advice, so for anything beyond these, talk to a regulated adviser. If your relative is reluctant to let anybody in at all, how do you get someone to accept care covers how to raise it and what to try.
Questions
Questions families ask about companionship for someone housebound
Yes. A companionship visit does not need to include going out. Conversation, meals together, hobbies, letters and video calls all happen at home, and a visit that stays indoors is still a full visit. What a companion does at home sets out what fills one.
It depends on who else is in the week. Two or three visits on fixed days, with family calls and a volunteer on the days between, gives most days a fixed point without a large bill. What matters more than the number is that the visits come on the same days at the same time, so they are something to look forward to.
Age UK says that if somebody cannot visit the surgery for medical reasons, they can ask the GP for a home visit, and that one may be offered if it is medically necessary. The GP decides, and each practice has its own way of asking, so ring the surgery, tell them your relative cannot get there, and ask how home visits work at that practice.
The NHS says some pharmacies may offer delivery, and online-only pharmacies registered with the NHS send prescriptions by post. Ask your relative's pharmacy what it offers. With their consent, somebody else can also collect a prescription for them.
A companion can walk alongside him and build up slowly, from the doorstep to the end of the road to a short trip out. The GP or a physiotherapist should be involved first, for strength and balance work and to fit any walking aid. Fear of falling explains why confidence tends to come back step by step.
Carers offering companionship on PrimeCarers charge £15 to £20 an hour with our fee included. Three two-hour visits a week comes to £90 to £120. How much does a companion carer cost? has other patterns.
