The short answer
- One account, with a login for each personThe owner invites relatives from the My Family page. Each of them signs in with their own details, so nobody has to share a password.
- The owner chooses each person's accessThere are four levels: Owner, Family Member, View Only and Finance. The owner can change someone's level or remove them later.
- The family talks to the carer togetherWhen a carer accepts a job, the family members on the account are included in the conversation with that carer, so news is not passed along second-hand.
- Visit updates go to everyone who follows the careReminders, carer visit reports and cancellations go by email to Owners, Family Members and View Only members. Finance members get the money side instead.
Everything on this page describes the PrimeCarers account as it worked when we checked it in September 2026.
This page is about the PrimeCarers account itself. If you are still working out who in the family does what, start with organising care as a family, and the home care guide covers the kinds of care there are.
Inviting your family
How to invite a relative to the account
The person who set up the account is its owner, and only the owner can invite people. It takes a few minutes for each relative.
- 1
Open the My Family page
In your PrimeCarers accountSign in to your PrimeCarers account and go to My Family. This is where you invite relatives, see who is already on the account and change their access. - 2
Choose their level of access
Owner, Family Member, View Only or FinancePick the level that fits what this person will do. You can change it later, so it does not need to be perfect first time. - 3
Send the invite
Email, a link or WhatsAppThe invite can go to their email address, or you can copy a link and send it however you like, including straight into WhatsApp. - 4
They accept and sign in
With their own loginYour relative opens the invite and signs in. If they have no PrimeCarers login yet, they sign up first. They are then linked to the same account as you. - 5
Resend it if it runs out
Invites last 7 daysAn invite that has not been used expires after seven days. If that happens, send it again from the same page.
Because each person has their own login, nobody needs to know anyone else's password. If a relative has not received the invite, check the email address, or send them the link directly instead.
The four access levels
What each level of access can do, and who might have it
Each person on the account has one of four levels. The table shows what each level can do. The examples at the top of each column are only examples, and your family decides who has which.
| OwnerThe person who set the account up | Family MemberFor example, the sister nearby who books the visits | View OnlyFor example, a brother abroad who wants to follow along | FinanceFor example, the partner or sibling who handles the money | |
|---|---|---|---|---|
| Book visits | ||||
| Send messages to the carer | ||||
| Get visit reminders, visit reports and cancellations by email | ||||
| Manage invoices and payments | ||||
| Invite, change or remove family members |
Owner
The person who set the account up
- Book visits
- Send messages to the carer
- Get visit reminders, visit reports and cancellations by email
- Manage invoices and payments
- Invite, change or remove family members
Family Member
For example, the sister nearby who books the visits
- Book visits
- Send messages to the carer
- Get visit reminders, visit reports and cancellations by email
- Manage invoices and payments
- Invite, change or remove family members
View Only
For example, a brother abroad who wants to follow along
- Book visits
- Send messages to the carer
- Get visit reminders, visit reports and cancellations by email
- Manage invoices and payments
- Invite, change or remove family members
Finance
For example, the partner or sibling who handles the money
- Book visits
- Send messages to the carer
- Get visit reminders, visit reports and cancellations by email
- Manage invoices and payments
- Invite, change or remove family members
Finance members get the money side of the account instead of the visit emails. The examples above each column are only examples: the owner chooses the level for each person.
What the four levels meanSection titled What%20the%20four%20levels%20mean
Owner has full access, including deciding who else is on the account. Family Member can book visits, send messages and edit information. View Only can see information but cannot change anything. Finance can see and manage invoices and payments, and nothing else.
In one family, the daughter who lives ten minutes away and books the visits might be a Family Member. A son working abroad who wants to follow how his mother is doing, without changing anything, might have View Only. A partner or sibling who looks after the money might have Finance. Another family might set it up quite differently, and that is fine. If you are dividing the work between brothers and sisters, sharing the care between siblings covers the rota and the money, and holding a family meeting about care is a good place to agree who does what before anyone is invited.
The owner can change a person's level at any time, or take them off the account, from the My Family page. Only the owner can do this, so if a relative asks to have more access, the request goes to whoever set the account up.
What everyone receives
Messages with the carer, visit emails and visit reports
The point of sharing the account is that the people following your parent's care see the same information at the same time, rather than waiting for one person to pass it on.
One conversation with the carer
Owner and Family Member can reply
Reminders and cancellations by email
Owner, Family Member and View Only
Carer visit reports
One email for the family
The money side for Finance members
Invoices and payments
The Reports tab, and a PDF for the GPSection titled The%20Reports%20tab%2C%20and%20a%20PDF%20for%20the%20GP
The carers' visit reports are kept on the Reports tab of your parent's profile in the account, so you can look back over them whenever you need to. You can download them as a PDF for a date range you choose. That is useful before a GP appointment, for a social worker reviewing your parent's care, or for a relative who would rather read a summary than a stream of emails.
Reports tell you what the carer saw. They sit alongside what you notice yourselves, and you may want to keep a care diary of your own as well. For the wider question of how to keep brothers, sisters and grandchildren up to date without it all falling on one person, see keeping the family informed. If you live a long way away, caring for your parents from a distance covers the other things worth putting in place.
Attorney, two parents, limits
Power of attorney, caring for both parents, and what the account does not do
These questions come up once the family is on the account, and it helps to have the answers before anyone is invited.
What the account does
- Records lasting power of attorney details on your parent's profile
- Covers more than one person being cared for, for example both parents, on one account
- Gives each relative the level of access the owner chooses
- Includes family members in the conversation with a carer who accepts a job
- Keeps visit reports on the Reports tab, with a PDF to download
What it does not do
- Give anyone access because they hold power of attorney
- Provide a shared diary, calendar, task list or family notes
- Offer a separate family-only chat
- Split the bill between siblings or between different cards
- Replace the family talking to each other about decisions
Power of attorney is recorded, but it does not set accessSection titled Power%20of%20attorney%20is%20recorded%2C%20but%20it%20does%20not%20set%20access
Your parent's profile has a place to record their lasting power of attorney details. Recording it does not change anybody's access on PrimeCarers. Access comes only from the level the owner gives each person, so a sibling who holds power of attorney is a Family Member, View Only or Finance member like anyone else unless the owner gives them Owner access. There are two kinds of lasting power of attorney, one for health and welfare and one for property and financial affairs, and both must be registered with the Office of the Public Guardian before they can be used. Gov.uk explains both. If one of your siblings holds it, when a sibling has power of attorney sets out what that does and does not allow.
Caring for both parentsSection titled Caring%20for%20both%20parents
One account can cover more than one person being cared for, so if both your parents need help, the family does not need two separate accounts.
What it does not doSection titled What%20it%20does%20not%20do
The account is a shared view of your parent's care and the conversation with their carer. It does not have a shared diary, calendar, task list or family notes, and there is no chat for the family on its own. Billing belongs to the account as a whole, so if siblings are sharing the cost, that is settled between you. When relatives are not pulling their weight, the account will not change that; when siblings are not helping is about that conversation.
How the service works
How PrimeCarers works, and when the scheduling can be done for you
PrimeCarers is an introductory service, not an agency. The family chooses a carer and agrees the visits directly with them, and the carer is self-employed.
£18 to £25
an hour for visits, with our fee included
Care agencies charge £28 to £35 an hour for the same visit.
From £1,050
a week for live-in care, with our fee included
The carer sets their own rate, so the figure on their profile is the one to go by.
What carers on PrimeCarers charge, September 2026.
You search for carers near your parent, compare their profiles, rates and reviews, and message the ones you like. Before a carer's profile appears, we check their ID and right to work, check they have an enhanced DBS check issued within the last 18 months, and interview them online. Carers are covered by insurance for visits booked through PrimeCarers. We do not check qualifications, training or references. The reviews on a profile come from PrimeCarers bookings, and a carer may also show references from past employers and families, which we have not verified, so ask the carer about their skills and training when you talk. The pricing page sets out what you pay.
If your family would rather not do the scheduling yourselves, perhaps because everyone is working or far away, look at the Managed and Fully Managed services. With these, the PrimeCarers team takes on work such as scheduling and holiday cover for an added fee, and the family still sees everything on the account.
Questions
Questions families ask about sharing an account
Yes. The owner invites relatives from the My Family page, and each person accepts the invite and signs in with their own login. Nobody has to share a password, and each person has the level of access the owner chose for them.
An invite that has not been used expires after seven days. The owner can resend it from the My Family page, by email, as a copied link or through WhatsApp.
Yes, if she has the Owner or Family Member level. When a carer accepts a job, the conversation with that carer includes the family members on the account, so she can read and reply rather than hearing the news from you.
No. Your parent's profile has a place to record lasting power of attorney details, but recording it does not change anyone's access. Access comes only from the level the owner gives each person, so ask the owner if you need a different level.
No. Billing belongs to the account as a whole, so the invoices are paid from the account and any sharing of the cost between relatives is settled between you. A Finance member can see and manage the invoices and payments.