The short answer
- Yes, for the everyday part of a medicine routineReminding your parent, reading the label, opening the pack and staying while a dose goes down is ordinary carer work, and it does not change the hourly rate.
- Giving the dose is a separate agreementNational guidance says a care worker should only give a medicine where the written directions are clear and they have been trained and assessed as competent to give it. Ask the carer what training they have done, and when.
- Injections and feeding tubes are not a carer’s job by defaultA registered health professional can delegate one of these, but only by agreeing it, recording who is responsible for what, and confirming the training. Otherwise ask the GP practice for a district nurse.
- Write down what was agreed before the first visitWhat the carer will do with medicines, who fills the pack, what happens to a dose your parent refuses, and where each visit is recorded.
PrimeCarers is an introductory service, not a care agency, and holds no CQC registration. Carers are self-employed, so what a carer will and will not do with medicines is agreed between your family and that carer. PrimeCarers does not train carers, assess their competence or supervise the care given.
Three different jobs
Prompting, assisting and administering are three different jobs
The three words sound like versions of the same thing. In social care they describe three levels of involvement, and the difference decides how much training is needed and who carries the responsibility if a dose goes wrong.
Prompting
The carer does not handle the medicine
Assisting
The carer helps, your parent takes the dose
Administering
The carer selects the dose and gives it
The Care Quality Commission, which regulates home care agencies in England, uses the same three descriptions and calls all of them medicines support: prompting or reminding somebody, helping them get a medicine out of its packaging, and administering some or all of their medicines. The detailed standards sit in NICE guideline NG67 on managing medicines for adults receiving social care in the community, and they apply to care workers whether they are employed by an agency or working for a family directly.
A carer you find and book yourself is self-employed and does not work for a regulated provider, so nobody hands them a policy to follow. The agreement between you and the carer is what there is, which is why this page keeps coming back to writing things down. For the clinical side of a routine rather than the carer side, what safe medication administration looks like at home covers the checks, the common mistakes and the shorthand on a prescription label. What carers are not allowed to do covers the wider boundaries of the role, and the private carers guide is the place to start if this is all new.
Task by task
Which medicine tasks a carer can take on, and which belong to a nurse
Families rarely ask the general question. They ask about one particular medicine: the eye drops, the insulin, the painkiller that is only for bad days. Find the task in the band it sits in, then look at what has to be in place first.
Prompting and assisting
Part of an ordinary visit
The carer does not handle the medicine on your parent’s behalf. They make it possible for your parent to take it themselves.
- Reminding your parent that a dose is due
- Reading the label or the dosette compartment out loud
- Opening a childproof cap or popping a blister strip when asked
- Fetching water and helping them sit up so a tablet goes down safely
- Checking whether a compartment has been emptied since the last visit
- Telling you or the GP surgery that a pack has not been touched
What has to be in place first
An agreement with the carer about what they will do, written down before the first visit, and the medicines already sorted into the pack by a pharmacy or by the family.
Administering a dose
Only where the carer has the training and agrees to it
The carer selects the dose and gives it. This is a different job with different responsibility attached, and not every carer does it.
- Taking the dose out of the packet and handing it over
- Placing a tablet in your parent’s mouth where they cannot manage it
- Applying a prescribed cream or a patch
- Giving eye drops or ear drops
- Giving a painkiller prescribed as "when required", inside a written limit
- Signing a medicines administration record at every visit
What has to be in place first
Training the carer has done and can tell you about, clear written directions on the dispensing label, the six checks below run every time, and a record signed each visit. For anything prescribed as "when required", the note needs the maximum dose and the minimum gap between doses.
Clinical tasks
A health professional’s job unless one has formally delegated it
These sit outside ordinary care work. A registered professional can delegate some of them, but that is their decision to make and record, not yours or the carer’s.
- Insulin injections and any other injection
- Anything given through a feeding tube
- Monitoring a blood thinner such as warfarin
- Oxygen and other equipment prescribed by a specialist
- A controlled drug, such as a strong prescribed painkiller
- Deciding to hide a medicine in food or drink
What has to be in place first
A registered nurse or other health professional who delegates the task, agrees it with your parent, records who is responsible for what, and confirms the carer has been trained and assessed. Without that, ask the GP practice for a district nursing referral instead.
Before giving any dose, a carer is expected to run six checks, set out in NICE NG67 as the six rights of administration: the right person, the right medicine, the right route, the right dose, the right time, the person's right to decline. Route means the way the medicine goes in, which matters when a tablet, a liquid and a patch of the same drug sit in one cupboard. The sixth check surprises families more than the other five. Your parent is entitled to say no, and a carer who accepts that refusal and records it has done the job correctly. NICE asks a care worker to wait, offer the dose again, and ask whether something else is wrong, such as pain.
Two more rules are worth knowing before the first visit. A carer should give medicines directly from the container they were supplied in, and should not leave a dose out on the side for your parent to take later, unless that has been agreed after a risk assessment and written down. And for anything a health professional would normally do, such as giving a medicine through a feeding tube, NICE is clear that the task may only be handed to a care worker where it has been agreed, your parent has consented, the responsibilities are recorded, and the carer has been trained and assessed as competent. Skills for Care publishes the guiding principles for delegated healthcare activities a nurse would follow in doing so. Sources checked 14 September 2026.
Before you book
What to ask a carer about medicines before you book them
Medicines are the part of a visit families worry about most and ask about least, usually because a profile says 'medication' somewhere and that feels like it settles it. Ask these before the first visit rather than in week three.
Questions worth asking on the first call
0 of 8 ticked
About their training
About this particular routine
About the limits
None of this is checked for you before a profile appears. The checks on a carer found through PrimeCarers are an identity check, a right to work check, an enhanced DBS check kept current on the Update Service, and an online interview, and what each of those four checks covers sets out what they do not reach. Training and qualifications are not among them, which is why the medicines conversation is yours to have. Questions to ask a private carer at interview has the wider list. When you are ready to look, you can search for carers near you and compare their rates, then put these questions to the two or three who sound right.
Putting it in writing
What to agree and write down before the first visit
An agency would call this a medicines care plan and a MAR chart. For a private arrangement it can be two sides of paper kept next to the tablets, as long as it says who does what.
- 1
Ask the pharmacy for a printed record chart
Before the first visitA medicines administration record lists every medicine, the dose and the times, with a box to sign at each visit. NICE says it should ideally be a printed one from the pharmacy that dispenses the prescriptions, because a list copied out by hand is where a wrong dose gets carried across. - 2
Write down what the carer will do with each medicine
Before the first visitGo medicine by medicine rather than writing one line about medication. Prompt the morning tablets, hand over the lunchtime one, apply the cream, leave the inhaler alone. Add the maximum dose and the minimum gap for anything prescribed as when required, so nobody is guessing at a variable dose. - 3
Agree who orders, collects and fills the pack
Before the first visitUsually the family or your parent, sometimes the pharmacy on a repeat delivery. Write down which it is, and who notices when a box is running low. This is the job that falls through the gap when several people are involved. - 4
Set a date to look at it again
Six weeks in, and after any hospital stayMedicines change most around an admission, and an old chart carrying on beside a new prescription is the mistake to design out. Ask the GP surgery for a medicines review if the list has grown longer than anybody can follow.
The same document can carry the rest of the arrangement, so there is one place the carer looks rather than four. Building a care plan with your carer has a starting template. If the difficulty is the sorting rather than the giving, ask the pharmacy about a weekly pack: what a dosette box is, and who qualifies for one covers which medicines have to stay in their original packaging. For a parent taking several prescriptions at once, medicines in later life covers keeping a long list manageable.
If something goes wrong
Who to ring, and what to do if a carer says no
Two things happen often enough to plan for. A dose gets missed or given twice, and somebody has to decide how worried to be. Or the carer you have chosen says they are not willing to give a particular medicine.
| Who to contact | When | |
|---|---|---|
| A dose was missed, or you are not sure whether it was taken | Your parent’s community pharmacy | The same day, before the next dose is due |
| A dose was given twice, or the wrong medicine was given | NHS 111, or 999 if your parent is unwell | Straight away, day or night |
| Your parent is refusing a medicine visit after visit | The GP surgery, and the carer | Within a few days, before a pattern sets in |
| A medicine seems to be causing a side effect | The prescriber, and the MHRA Yellow Card scheme | At the next surgery appointment, sooner if it is severe |
| The routine has become too complicated to follow | The GP surgery, asking for a medicines review | Whenever you notice it, and after every hospital stay |
A dose was missed, or you are not sure whether it was taken
- Who to contact
- Your parent’s community pharmacy
- When
- The same day, before the next dose is due
A dose was given twice, or the wrong medicine was given
- Who to contact
- NHS 111, or 999 if your parent is unwell
- When
- Straight away, day or night
Your parent is refusing a medicine visit after visit
- Who to contact
- The GP surgery, and the carer
- When
- Within a few days, before a pattern sets in
A medicine seems to be causing a side effect
- Who to contact
- The prescriber, and the MHRA Yellow Card scheme
- When
- At the next surgery appointment, sooner if it is severe
The routine has become too complicated to follow
- Who to contact
- The GP surgery, asking for a medicines review
- When
- Whenever you notice it, and after every hospital stay
A pharmacist can advise on how a medicine should be used and on side effects, and NHS 111 is there for anything that cannot wait until the surgery opens.
A community pharmacist is the first call for most medicine questions, and the NHS page on how pharmacies can help sets out what they advise on without an appointment. Outside surgery hours, NHS 111 will tell you whether to wait, be seen, or call an ambulance. Suspected side effects can be reported through the MHRA's Yellow Card scheme.
If a carer declines to give a medicine, that is them working correctly rather than letting you down. The contract between a client and a carer on PrimeCarers says a carer should not undertake work they feel unqualified to perform, and that the client agrees not to pressure a carer into providing services the carer feels unable to provide safely. There are three ways forward. Ask the GP practice to refer a district nurse for that one task, while the carer keeps the rest of the visit. Ask the pharmacy whether the routine can be simplified, since a medicine changed to a different form is sometimes the answer. Or look for a second carer who has done the training.
Where the problem is the carer rather than the task, raise it directly and specifically first. Handling problems with a carer walks through the steps if a conversation has not fixed it, and PrimeCarers charges nothing to introduce you to somebody else.
Questions
Questions families ask about carers and medication
Reminding her, reading the label, opening the pack and staying while she takes them is ordinary carer work, and it is usually straightforward to agree. Taking the dose out and handing it over is administering, and that depends on the individual carer having done medication training and agreeing to it in writing. Ask before you book, because carers differ.
Some do and some do not, and PrimeCarers does not check it either way. The checks before a profile appears are an identity check, a right to work check, an enhanced DBS check kept current on the Update Service, and an online interview. Training and qualifications are not part of that, so ask the carer what they have done and when. What each background check covers sets out the limits of each one.
Prompting means the carer does not handle the medicine. They remind your parent, read the label, and check whether the dose was taken. Administering means the carer selects the dose and gives it, whether that is handing over a tablet, placing it in somebody’s mouth, or applying a cream or drops. NICE guideline NG67 says a care worker should only give a medicine where the written directions are clear and they have been trained and assessed as competent.
Not as an ordinary part of the job. An injection is a clinical task, and it can only pass to a care worker where a registered health professional has delegated it: agreed it, obtained consent, recorded who is responsible for what, and confirmed the carer has been trained and assessed as competent. Without that, ask the GP practice for a district nursing referral. The same applies to anything given through a feeding tube.
A carer found through PrimeCarers is self-employed and is responsible for how they carry out the work, under the contract between them and the client. PrimeCarers is not a party to that contract, does not supervise or direct the care, and is not a care provider. Carers are insured while they work, and what a particular policy covers is a question for the carer. If a mistake has happened, ring the pharmacy or NHS 111 first, then write down what happened.
Not on their own initiative. Giving a medicine in a disguised form is covert administration, and NICE says a care worker must not do it, or decide to do it, unless there is clear authorisation in the care plan reached in line with the Mental Capacity Act 2005. That normally means a capacity assessment, a best interests meeting, pharmacy advice, and a review date. Start with the GP if refusals have become a pattern.
They should, for every medicine they support on every occasion. NICE asks care workers to use a medicines administration record, ideally a printed one supplied by the pharmacy that dispenses the prescriptions, showing what was given and what was declined. It is the piece of paper a district nurse or a GP will ask for when they want to know what has been happening.
