Live-in care in the home they love

Agreed support can include washing, dressing, meals, light housework, companionship and trips out. Discuss medication, mobility and any specialist tasks individually, checking the carer’s relevant experience and training.

Our planning figure is £1,120 a week for one person, or £1,350 for a couple when one carer can safely support both. These figures include our platform fee. Add household expenses, any extra staff or cover and any optional managed-service fee; agree an individual quote.

A standard live-in arrangement includes sleeping nights and daily breaks. Discuss the frequency and duration of night-time help before agreeing care. If someone needs to be awake through the night, plan separate waking-night support and protected rest.

Agree daily breaks, the rota and a backup plan with your carer. If your relative cannot safely be alone, arrange family support or paid cover. A rotating pair of carers can provide continuity between longer stays, but does not cover daily breaks or waking nights on its own.

A private bedroom, meals or an agreed food allowance, and access to the household facilities your carer needs. Discuss internet access, privacy, equipment and adaptations, as well as any family members or pets sharing the home.

Both can be possible, depending on the needs and the carer’s experience. Consider each person’s routine, mobility, supervision and night waking. One carer may not be enough where two people need help at the same time.

The start depends on a suitable carer being available, agreeing the tasks and terms, and being able to travel. Short-term arrangements can cover respite or recovery after hospital. Confirm dates and an extension or handover plan before booking.

Contact the team for help seeking alternatives and use the cover plan you agreed. A replacement and their start date need confirmation. Read the notice terms before changing a booking, and raise concerns promptly.

Under the standard agreement, live-in notice is 48 hours until 168 hours have been worked, then 7 days. Booked cancellations are payable except for unplanned hospitalisation, illness or another reason agreed with the carer. Contact the carer promptly and confirm how the exception applies to your bookings; it does not itself end the whole arrangement.

Benefits, council support or NHS funding may help, subject to their own assessments and eligibility rules. These differ across UK nations. Check what has been agreed and whether it covers the full arrangement.